Customer News and Notices

June 30, 2008

Toll Free Monthly Fee

• Effective August 31, 2008, a Toll Free Monthly Fee in the amount of $5.00 will be included on your invoice for each of your toll free numbers.

June 30, 2008

PICC Fees now listed as National Access Fee

• Fee Name change: The fee previously listed as “PICC Fees” is now listed as “National Access Fee” on Access One billing invoices. The amount of the fee will remain the same. The purpose for the fee name change is to clarify the fee's purpose, which is to reimburse AOI for costs it incurs to complete its customer’s calls over the facilities (telephone lines, poles, conduit, equipment, etc.) of the called party's local phone company. For more information, call 800-804-8333.

March 13 , 2008

Regulatory Compliance Changes for Ohio Customers

• In cooperation with the Public Utilities Commission of Ohio (PUCO), Retail prices for selected services will be available for review via the Access One website. This new measure is in response to PUCO's decision to no longer keep retail pricing of these services on file. Any customer or potential customer who wishes to review our pricing for these subject services may do so through the following link: Ohio Service Rates and Charges If you prefer to receive this information in written form, call: 800-804-8333 to request a copy of our retail prices for these services.

Customer Support Tools
Call or email us for immediate assistance:
800.804.8333
service@accessoneinc.com