• Best customer service I've ever had with a utility related issue. Great job.

    - Carrie from Premier Luxury Suites, Chicago

  • We are very satisfied with the services that Access One
    provides. We really appreciate it!

    - Connie from People's Home Equity, Inc.

  • It was a pleasure working with Access One. From start to finish, everyone was very
    helpful. The follow-ups were wonderful.

    - Karen from Filmquest Group

  • The installation was done professionally, even after our working hours. We were able to finish the job for that day with the help of your technician.

    - Krystyna from Testing Service Corporation

  • Always pleased with Access One.

    - Sheryl from Mitsui Hightec

  • Your service is superb.

    - Ariel from Dukane/Precast

  • Very good communication and follow-up - much appreciated!

    - Linda from Colliers International

  • Excellent work. Prompt response.

    - Steve from UtilIT

  • The issue was resolved quickly and efficiently.

    - Dearborn Partners

  • Repair tech was very clear as far as resolution and excellent at following up.

    - Greta from Glenview State Bank

  • A's on the report card... Access One is my favorite provider to work with I wish the hosted VoIP was available here in Northern CA.

    - Harold from IT Services

  • The customer service was great.

    - Jonny from Clear Channel

CUSTOMER CARE: 800.804.8333
GENERAL INQUIRIES: 312.441.1000
About

Account Manager

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ACCOUNT MANAGER

Position Summary:
Under limited supervision, the Account Management position will be responsible for retaining and growing an assigned base of clients who bill above $1,000 per month.  This includes meeting sales, retention, and renewal objectives by proactively initiating customer contact, renewing existing customer services, and maintaining contact with clients in order to facilitate a positive and productive long-term business relationship.

Primary Duties and Responsibilities:

Build and maintain client relationships for assigned accounts by acting as a customer advocate on service issues to ensure timely resolution. This also includes contacting each assigned customer a minimum of once per quarter with a minimum of 15 customers proactive contacts per week.  This role will also require site visits for clients within the assigned customer base.

Renew customer contracts while minimizing revenue write-down and proposing new value add services with a goal of less than 10% write down if no new services are added.

Identify and recommend action plans to address new service opportunities for each assigned customer account in order to reach quarterly sales quota.

Enhance the customer experience by:

  • Successfully on-boarding new customer, including bill review
  • Acting as a day to day dedicated contact for any pricing issues, general inquiries, moves, adds or changes
  • Performing  monthly internal account reviews
  • Informing clients of any new products and services that could be beneficial to their business

Other  specific projects for customers as needed.

Job Requirements: 
Education:
Bachelor’s Degree from four-year College or University

Experience:
1-3 years

Knowledge, Skills and Abilities:

  • Capable of managing customer accounts at both a management and technical level.
  • Ability to complete administrative tasks correctly and in a timely manner to ensure efficient processing of customers transactions.
  • Excellent customer service skills.  Must be able to respond promptly to customer needs and requests for service and assistance.
  • Excellent communication skills.  Ability to speak and write properly, professionally, clearly and informatively.  Listens and gets clarification, and responds well to questions.
  • Solid organizational skills.  Ability to prioritize work, use time efficiently and respond to ever changing customer demands.
  • Capable of handling substantial workload and competing demands simultaneously.
  • Ability to successfully operate and thrive in a fast pace environment and quickly adapt to change.

Working Conditions:
General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

To apply, submit resume to resumes@accessoneinc.com.