• Best customer service I've ever had with a utility related issue. Great job.

    - Carrie from Premier Luxury Suites, Chicago

  • We are very satisfied with the services that Access One
    provides. We really appreciate it!

    - Connie from People's Home Equity, Inc.

  • It was a pleasure working with Access One. From start to finish, everyone was very
    helpful. The follow-ups were wonderful.

    - Karen from Filmquest Group

  • The installation was done professionally, even after our working hours. We were able to finish the job for that day with the help of your technician.

    - Krystyna from Testing Service Corporation

  • Always pleased with Access One.

    - Sheryl from Mitsui Hightec

  • Your service is superb.

    - Ariel from Dukane/Precast

  • Very good communication and follow-up - much appreciated!

    - Linda from Colliers International

  • Excellent work. Prompt response.

    - Steve from UtilIT

  • The issue was resolved quickly and efficiently.

    - Dearborn Partners

  • Repair tech was very clear as far as resolution and excellent at following up.

    - Greta from Glenview State Bank

  • A's on the report card... Access One is my favorite provider to work with I wish the hosted VoIP was available here in Northern CA.

    - Harold from IT Services

  • The customer service was great.

    - Jonny from Clear Channel

CUSTOMER CARE: 800.804.8333

Administrative Assistant

Contact Us


Position Summary:
Our Managed Services team is looking for a highly organized individual to assist with many of the clerical duties of the department.  This position will require daily communication with several other departments within the company, while also keeping the scheduled tasks of our department on track.  This position will directly report to the Service Desk Manager.

Primary Duties and Responsibilities:
Responsible for procurement of all MSP equipment from existing vendors utilizing established processes.

Responsible for scheduling of MSP team.

Responsible for QA of all service tickets, ensuring technicians have completed work per prescribed guidelines.

Responsible for coordination of projects between CostGuard billing system and MSP Connectwise system.

Answer phones and enter information into MSP Connectwise ticketing system as needed.

Assist with other administrative duties as needed by the Vice President of Managed Services.

Job Requirements:
Required: High School Diploma or equivalent

Preferred: Associate’s degree or equivalent

Required: 1-2 years relevant experience

Knowledge, Skills and Abilities:
Excellent written and verbal communication skills
Excellent organizational skills
Although not a technical position, a general understanding of technology products will be greatly helpful
Proficient in Microsoft Word, Excel, PowerPoint, Outlook required
Availability during normal business hours

To apply, submit resume to resumes@accessoneinc.com.