• Best customer service I've ever had with a utility related issue. Great job.

    - Carrie from Premier Luxury Suites, Chicago

  • We are very satisfied with the services that Access One
    provides. We really appreciate it!

    - Connie from People's Home Equity, Inc.

  • It was a pleasure working with Access One. From start to finish, everyone was very
    helpful. The follow-ups were wonderful.

    - Karen from Filmquest Group

  • The installation was done professionally, even after our working hours. We were able to finish the job for that day with the help of your technician.

    - Krystyna from Testing Service Corporation

  • Always pleased with Access One.

    - Sheryl from Mitsui Hightec

  • Your service is superb.

    - Ariel from Dukane/Precast

  • Very good communication and follow-up - much appreciated!

    - Linda from Colliers International

  • Excellent work. Prompt response.

    - Steve from UtilIT

  • The issue was resolved quickly and efficiently.

    - Dearborn Partners

  • Repair tech was very clear as far as resolution and excellent at following up.

    - Greta from Glenview State Bank

  • A's on the report card... Access One is my favorite provider to work with I wish the hosted VoIP was available here in Northern CA.

    - Harold from IT Services

  • The customer service was great.

    - Jonny from Clear Channel

CUSTOMER CARE: 800.804.8333
GENERAL INQUIRIES: 312.441.1000
About

Customer Care Representative

Contact Us





CUSTOMER CARE REPRESENTATIVE

Position Summary:
This position is responsible for providing phone based customer support to Access One’s existing customer base.  Customer Care Representatives will assist customers with account inquiries, facilitate move, add, and change orders, and open trouble tickets.

Primary Duties and Responsibilities:
Answer telephone inquiries from customers in a timely and professional manner

Provide quality service to Access One customers by responding to customer needs and inquiries, and initiating resolution of problems in specific areas.  May partner with other department staff to resolve issues

Perform data entry into the appropriate systems in order to document customer complaints and steps taken to address issues 

Correspond with customers and other company departments to obtain facts regarding customer inquiry/complaint

Help to create customer loyalty by providing courteous, efficient, and effective service to all Access One customers and continuously look for opportunities to improve our overall customer service

Provide trouble ticket status upon request of the customer

Job Requirements:
Education:
High School Diploma of general education degree (GED) required

Experience:
Customer Service and/or Telecom experience is highly desirable

Knowledge, Skills and Abilities:
Ability to manage difficult or emotional customer situations, respond promptly to customer needs and solicit customer feedback to improve service

Excellent communication skills are required. Reps must be able to write and speak clearly and informatively. Must be able to listen and get clarification when needed, and respond well to question

Commitment to teamwork is necessary, as well as the ability to balance team and individual responsibilities. Contribute to building a positive team build morale and commitment group to goals and objectives

Ability to prioritize, use time efficiently and manage competing demands while still meeting deadlines

Demonstrate accuracy, thoroughness and attention to detail. Look for ways to improve and promote quality

Proficiency in Microsoft Excel and Outlook

To apply, submit resume to resumes@accessoneinc.com.