• Best customer service I've ever had with a utility related issue. Great job.

    - Carrie from Premier Luxury Suites, Chicago

  • We are very satisfied with the services that Access One
    provides. We really appreciate it!

    - Connie from People's Home Equity, Inc.

  • It was a pleasure working with Access One. From start to finish, everyone was very
    helpful. The follow-ups were wonderful.

    - Karen from Filmquest Group

  • The installation was done professionally, even after our working hours. We were able to finish the job for that day with the help of your technician.

    - Krystyna from Testing Service Corporation

  • Always pleased with Access One.

    - Sheryl from Mitsui Hightec

  • Your service is superb.

    - Ariel from Dukane/Precast

  • Very good communication and follow-up - much appreciated!

    - Linda from Colliers International

  • Excellent work. Prompt response.

    - Steve from UtilIT

  • The issue was resolved quickly and efficiently.

    - Dearborn Partners

  • Repair tech was very clear as far as resolution and excellent at following up.

    - Greta from Glenview State Bank

  • A's on the report card... Access One is my favorite provider to work with I wish the hosted VoIP was available here in Northern CA.

    - Harold from IT Services

  • The customer service was great.

    - Jonny from Clear Channel

CUSTOMER CARE: 800.804.8333
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About

HPBX Support Specialist

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HPBX SUPPORT SPECIALIST

POSITION SUMMARY:

This position is responsible for the overall customer experience related to Access One’s Hosted PBX Services. The HPBX Support Specialist’s initial responsibilities will be configuration and activation of the HPBX product. This will include detailed understanding of the platform and specific customer call flow. After becoming a subject matter expert in the deployment of the Hosted service, this individual will transition into a technical support role where he/she will interact with the customer to troubleshoot and resolve any service related issues or to process customer initiated changes to the HPBX Service.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Conduct extension validation on handsets for new deployments.
  • Interpret build sheet and call flow data to configure customer PBX business groups.
  • Work with Access One field technicians, customer vendors or customer representatives to turn up, test and activate the Hosted PBX solution.
  • Provide technical support to the other Access One departments related to HPBX customers or order related issues/concerns.

JOB REQUIREMENTS: 

Education
:

  • Bachelor’s degree from four year university or Associates degree from technical college
  • Certifications such as CCNA or CCNP preferred but not required

Experience:
1-3 years required; 3+ years preferred

Knowledge, Skills and Abilities:
Customer Service and/or Telecom experience highly desired.

To apply, submit resume to resumes@accessoneinc.com.