• Best customer service I've ever had with a utility related issue. Great job.

    - Carrie from Premier Luxury Suites, Chicago

  • We are very satisfied with the services that Access One
    provides. We really appreciate it!

    - Connie from People's Home Equity, Inc.

  • It was a pleasure working with Access One. From start to finish, everyone was very
    helpful. The follow-ups were wonderful.

    - Karen from Filmquest Group

  • The installation was done professionally, even after our working hours. We were able to finish the job for that day with the help of your technician.

    - Krystyna from Testing Service Corporation

  • Always pleased with Access One.

    - Sheryl from Mitsui Hightec

  • Your service is superb.

    - Ariel from Dukane/Precast

  • Very good communication and follow-up - much appreciated!

    - Linda from Colliers International

  • Excellent work. Prompt response.

    - Steve from UtilIT

  • The issue was resolved quickly and efficiently.

    - Dearborn Partners

  • Repair tech was very clear as far as resolution and excellent at following up.

    - Greta from Glenview State Bank

  • A's on the report card... Access One is my favorite provider to work with I wish the hosted VoIP was available here in Northern CA.

    - Harold from IT Services

  • The customer service was great.

    - Jonny from Clear Channel

CUSTOMER CARE: 800.804.8333
GENERAL INQUIRIES: 312.441.1000
About

Service Network Engineer

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SERVICE NETWORK ENGINEER

General Summary:

The Service Network Engineer is responsible for the design, implementation, and integrity of customer information systems, including privately hosted and cloud computing environments, as well as providing technical assistance to team members with system and network requests.                                                   

Essential Duties and Responsibilities:                                                                     

  • Design, implementation, and support for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Design, implementation, and support for virtualization technologies: VMware, Citrix, and Microsoft
  • Design, implementation, and support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless
  • Administer customer premise and cloud solutions using technologies that meet customer requirements respectively
  • Design, implementation, and support  of backup and disaster recovery solutions
  • Design, implementation, and support for Remote access solutions: VPN, Terminal Services, and Citrix
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
  • Document maintenance for all computer systems and network infrastructure
  • Detailed communication with customers as required: keeping them informed of incident progress, changes, or outages.

Additional Duties and Responsibilities:

  • Ability to work in a team and communicate effectively
  • Escalate service or project issues that cannot be completed within agreed service levels
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses as it occurs
  • Understand processes in customer support systems by completing assigned training criteria
  • Work through a daily schedule that has been established through the dispatch process
  • Work through project tickets and phases as assigned
  • Enter all work as service tickets into customer support system
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
  • Improve customer service, value, and satisfaction

Knowledge, Skills, and/or Abilities Required:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Professional IT Certifications, such as: Microsoft  MCSA/MCSE, Cisco CCNA/CCNP, or VMware VCP
  • Minimum 5 years of experience in a similar role
  • Interpersonal skills: such as communication skills, active listening, and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast moving environment

To apply, submit resume to resumes@accessoneinc.com.