• Best customer service I've ever had with a utility related issue. Great job.

    - Carrie from Premier Luxury Suites, Chicago

  • We are very satisfied with the services that Access One
    provides. We really appreciate it!

    - Connie from People's Home Equity, Inc.

  • It was a pleasure working with Access One. From start to finish, everyone was very
    helpful. The follow-ups were wonderful.

    - Karen from Filmquest Group

  • The installation was done professionally, even after our working hours. We were able to finish the job for that day with the help of your technician.

    - Krystyna from Testing Service Corporation

  • Always pleased with Access One.

    - Sheryl from Mitsui Hightec

  • Your service is superb.

    - Ariel from Dukane/Precast

  • Very good communication and follow-up - much appreciated!

    - Linda from Colliers International

  • Excellent work. Prompt response.

    - Steve from UtilIT

  • The issue was resolved quickly and efficiently.

    - Dearborn Partners

  • Repair tech was very clear as far as resolution and excellent at following up.

    - Greta from Glenview State Bank

  • A's on the report card... Access One is my favorite provider to work with I wish the hosted VoIP was available here in Northern CA.

    - Harold from IT Services

  • The customer service was great.

    - Jonny from Clear Channel

CUSTOMER CARE: 800.804.8333

Sr. Account Manager

Contact Us


Position Summary:
Under limited supervision, the Senior Account Manager will be responsible for retaining and growing an assigned base of clients who bill above $1,000 per month.  This includes meeting sales, retention, and renewal objectives by proactively initiating customer contact, renewing existing customer services, and maintaining contact with clients in order to facilitate a positive and productive long-term business relationship.

Primary Duties and Responsibilities:

  • Build and maintain client relationships for assigned accounts by acting as a customer advocate on service issues to ensure timely resolution. This also includes contacting each assigned customer a minimum of once per quarter with a minimum of 15 customers proactive contacts per week.  This role will also require site visits for clients within the assigned customer base.
  • Renew customer contracts while minimizing revenue write-down and proposing new value add services with a goal of less than 10% write down if no new services are added.
  • Identify and recommend action plans to address new service opportunities for each assigned customer account in order to reach quarterly sales quota.
  • Enhance the customer experience by:
    • Successfully on-boarding new customer, including bill review
    • Acting as a day to day dedicated contact for any pricing issues, general inquiries, moves, adds or changes
    • Performing  monthly internal account reviews
    • Informing clients of any new products and services that could be beneficial to their business
    • Other specific projects for customers as needed

Job Requirements: 
Bachelor’s Degree from four-year College or University

3 years relationship management experience required

Knowledge, Skills and Abilities:

  • Capable of managing customer accounts at both a management and technical level.
  • Ability to complete administrative tasks correctly and in a timely manner to ensure efficient processing of customers transactions.
  • Excellent customer service skills.  Must be able to respond promptly to customer needs and requests for service and assistance.
  • Excellent communication skills.  Ability to speak and write properly, professionally, clearly and informatively.  Listens and gets clarification, and responds well to questions.
  • Solid organizational skills.  Ability to prioritize work, use time efficiently and respond to ever changing customer demands.
  • Capable of handling substantial workload and competing demands simultaneously.
  • Ability to successfully operate and thrive in a fast pace environment and quickly adapt to change.

To apply, submit resume to resumes@accessoneinc.com.