Features: Voice

Local Business Lines

• 700 Call Blocking  (IL, IN, OH, WI) — Automatically rejects calls from numbers you specify or the last number that called you.
  
• Automatic Callback (IL, IN, OH, WI) — Continuously redials a busy number for up to 30 minutes.
  
• Automatic Identification of Outward Dialing (AIOD) (IN) — Provides the user with an itemized statement of usage on direct dialed calls. Available on some terminal devices.
  
• Block Pay-Per-Use (IN, OH) — Provides the end-user with the ability to block pay-per-use features.
  
• Busy Call Forwarding (CA, IL, IN, OH, WI) — Automatically forwards calls to another number when your line is busy. Busy Call Forwarding eliminates missing a call when the line is being used.
  
• Call Camp-on / Call Camp-on Selective (WI) — User can direct an audible tone signal to any busy phone line not equipped with call waiting, alerting the other user of an important incoming call.
  
• Call Forwarding Don't Answer (CA, IL, IN, OH, WI) — Customer service is improved by automatic routing of incoming calls to a pre-selected line, inside or outside the call group, if the called number is not answered after a certain number of rings.
  
• Call Forwarding (CA, IL, IN, OH, WI) — Automatically forwards all calls to any telephone number you choose. Allows the ability to forward and remove forwarding on the line using feature codes on site.
  
• Call Hold (CA, IL, IN, OH, WI) — If the telephone set is not equipped with a hold button, the user can dial an access code to place a call on hold, eliminating background noise or conversations you do not wish the caller to hear.
  
• Call Park (WI) — Users can "park" a call against a certain number. The call can be answered from another extension by dialing a code and the number where the call is completed. Allows user to move around and still have access to an important customer call.
  
• Call Pickup (CA, IL, IN, OH, WI) — User can answer calls directed to another line within the same pickup group by dialing a code, providing faster service to customers.
  
• Call Request with Queue (WI) — Increases call efficiency by letting the user contact a co-worker who may be unavailable by dialing an access code. Later, the called party can determine who called while they were away and return the call in the order in which they were received.
  
• Call Return (CA) — Allows user to call back the last received call without having to redial the number.
  
• Call Screening (CA, IL, IN, OH, WI) — Automatically rejects calls from numbers the user specifies, or from the last number that called.
  
• Call Trace (CA, OH) — Records, on phone company equipment, the phone number, time and date of the last call received.
  
• Call Transfer - All Calls (CA, IL, IN, OH, WI) — User can transfer incoming and intercom calls to other lines, eliminating the need for the caller to redial. Once the call is transferred, the line is open to accept all other calls.
  
• Call Transfer Deluxe (IL, OH) — Allows user to transfer incoming calls to another line or even a line outside the system, such as a cellular phone. Callers are spared the inconvenience of redialing.  Once the call is transferred, the line is immediately free to take other calls.
  
• Call Waiting / Cancel Call Waiting (WI) — User can put one call on hold while answering a second one, then alternate between the two.
  
• Call Waiting ID (CA) — Allows the user to see the name and number of a second caller before answering.
  
• Caller ID w/Name (CA, IL, IN, OH, WI) — Displays the caller's name and telephone number, allowing the user to greet the caller by name.
  
• Caller ID (IL, IN, OH, WI) — Prepares user by providing the telephone number of the caller before the phone is answered.
  
• Consultation Hold (IL, IN, OH, WI) — Saves time by allowing user to put a caller on call hold while dialing a second party on the same line.
  
• Custom Calling Name on Centrex (WI) — Displays internal employee names and numbers on intra-company calls to subscribed lines with Caller ID with compatible equipment. The internal names are not released outside the company.
  
• Call Waiting (IL, OH, WI) — While on the line, an audible tone alerts user to an incoming call, ensuring important calls are not missed.
  
• Direct Connect (IL, IN) — Allows user to automatically dial a predetermined telephone number as soon as the receiver goes off-hook. For instance, a visitor can pick up a telephone line in the hotel lobby and automatically be connected with someone who can assist them.
  
• Direct Inward Dialing (CA, IN, WI) — Outside callers can reach their party directly, instead of going through a central attendant, providing convenience and improving customer service.
  
• Directed Call Pickup - No Barge In (OH, IL, WI, IL, OH, WI) — Allow user to "park" or place a call on hold against another telephone number in their system. The parked call may be answered by any line in the system by dialing a code and the telephone number the call is parked against, providing quick access to the party trying to be reached.
  
• Directed Call Pickup (CA) — Improves customer service by allowing the user to answer calls directed at any station number within the system. To eliminate the risk that more than one person will respond to the call and confuse the customer, a nonbarge-in feature can be added to the line.
  
• Enhanced Three-Way Calling Disconnect (CA) — An enhancement to Three-Way Calling, this feature provides transfer capabilities, including 3-way calling and consultation hold. Allows small business end users the ability to add a third party to an existing conversation on incoming or outgoing calls and then disconnect from the call leaving the two remaining parties connected.    
  
• Hunting (CA, WI) — When one line is busy, the call rolls or hunts to the next available line.
  
• Hunting Circular — (per line OH) - Allows for a complete hunt over all the access lines in a prearranged access line hunt group.
  
• Hunting Multi-Line - (IL, IN, OH, WI) — provides basic dial tone plus customers can make and receive calls and access local and long distance service.
  
• Hunting Series Circular (WI) — Allows a comprehensive hunt over all the access lines in a prearranged access line hunt group.
  
• Hunting Series Complete (CA, IL , IN, OH, WI) — The hunt for an idle access line starts with the called access line in a given hunt group and ends with the last access line in the hunt group.
  
• Intercom (CA, WI) — Intercom Calling is a basic feature of any Centrex system. It allows the user to quickly call any other Centrex extension without going through an operator/attendant. User can reach these extensions with three-, four- or five-digit dialing. Four digits are standard, but sometimes three or five digits are necessary.
  
• Line Restriction (CA) — Allows limited phone access on selected lines so that only authorized numbers or regions can be called.
  
• Message Waiting Indicator (CA, IL, OH, WI) — Alerts user with a stutter tone and light up lamp when someone has left a message.
  
• Message Waiting Tone (IL, OH) — Telephones not equipped with a voice message waiting lamp, will hear a distinctive tone telling the user a message is waiting.
  
• Multi-Ring Service 1st (CA, IL, IN, OH, WI) — Allows up to three phone numbers to be assigned to one Network Access Line.  In addition to the main billing number or the “dominant number,” a customer may subscribe to one or two “dependent” numbers.  Distinctive ring patterns provide customers with the ability to distinguish between incoming calls made to the dominant or dependent numbers.
  
• Multi-Ring Service 2nd (IL, IN, OH, WI) — Users can have two telephone numbers assigned to one line, each with its own distinctive ring. Assign one number solely for the children or to a home business, and one to the family.
  
• Night Answer-Any Station/Night Service (CA, IN) — Incoming night calls can be automatically routed to a predetermined Centrex line or intercepted by a Centrex user with a dialing code. Provides flexibility to service incoming calls.
  
• Outward Dialing (CA, IN, WI) — Improves efficiency by allowing a user to place outgoing calls without using a system attendant or waiting for an available line.
  
• Privacy Manager (IL, IN) — Blocks unknown random callers from contacting the intended telephone number.  Only accepting calls though the operator.
  
• Referral Message (IL, OH) — Recording on a discontinued number that refers callers to the new number.
  
• Remote Access to Call Forwarding (CA) — Allows the user to direct calls to another number when they are away from the phone.
  
• Repeat Dialing (CA, IL, IN, OH, WI) — Allows the user the ability to check a busy line and connect when the line is free.
  
• Select Call Forwarding (CA) — Automatically forwards calls from up to 10 selected numbers to a phone number you choose. Select Call Forwarding lets the user decide which calls to receive. Transfer only the calls from the numbers you select, while letting the rest ring through to your main phone number.
  
• Speed Calling - Long Controller - Shared User (IN) — Lets you connect with your most frequently called numbers by pressing just a few digits.
  
• Speed Calling  (CA, IL, IN, OH, WI) — Allows you to set a two-digit code for your most frequently dialed numbers. Speed Calling works from any phone in your premise that's connected on that same line.
  
• Speed Calling Short (WI) — Allows each user to create shortcuts for up to eight often-dialed phone numbers.
  
• Three-Way Calling (CA, IL, IN, OH, WI) — Allows user to talk to two people in two different places at once.
  
• Touch-Tone (IN) — You can speed your dialing process by using a touch-tone pad instead of a rotary dial. This feature also enables you to respond to some telephone answering systems that require the use of a key pad for faster service.

Local PRI

• Caller ID — Identifies the ten-digit number of the calling party before the call is answered.
  
• Caller ID with Name — Identifies the ten-digit number of the calling party along with the first and last name of the caller or name of business before the call is answered.
  
• Direct Inward Dial (DID) — Service routes incoming calls directly to stations, bypassing a central answering point. Assign multiple telephone numbers to your DID T-1. A DID T-1 can be configured to carry inbound-only traffic, or both inbound and outbound traffic.
  
• Fail-Safe Routing — Fail-Safe Routing is an inbound routing service that redirects calls to another location/phone number in case of a disabled PBX, overflow scenario, or failed circuit. Fail-Safe provides yet another layer of network redundancy, protecting against unforeseen service interruptions that can result in lost business and lost revenue.

• Remote Call Forwarding - Remote Call Forwarding (RCF) — A standalone service that allows incoming calls to be forwarded to another local or long distance telephone number and provides a local identity for companies without requiring a physical presence in that area.

• Outbound ANI over T-1 — Outbound ANI over T-1 allows a company's name and phone number to be presented to the Public Switch Telephone Network (PSTN) for Caller ID purposes. Outbound ANI over T-1 requires no additional PBX setup.
  
• Virtual Exchange — Virtual Exchange (VX) is a cost-effective solution for customers that want to maintain a local presence in multiple area codes with one circuit. VX is an inbound-only foreign exchange service. VX provides a local solution for customers who want the functionality of Multiple Exchange, but do not want to pay for full LATA coverage. Virtual Exchange terminates incoming telephone numbers from across the LATA onto local carrier access facilities. Customers select number(s) from available rate centers within the LATA or port existing Local Exchange Carrier telephone number(s).

Local Digital T-1

• Direct Inward Dial (DID) — Routes incoming calls directly to stations, bypassing a central answering point. Assign multiple telephone numbers to your DID T-1. A DID T-1 can be configured to carry inbound-only traffic, or both inbound and outbound traffic.
  
• Fail-Safe Routing — Fail-Safe Routing is an inbound routing service that redirects calls to another location/phone number in case of a disabled PBX, overflow scenario, or failed circuit. Fail-Safe provides yet another layer of network redundancy, protecting against unforeseen service interruptions that can result in lost business and lost revenue.
  
• Outbound ANI over T-1 — Outbound ANI over T-1 allows a company's name and phone number to be presented to the Public Switch Telephone Network (PSTN) for Caller ID purposes. Outbound ANI over T-1 requires no additional PBX setup.

• Remote Call Forwarding — Remote Call Forwarding (RCF) is a standalone service that allows incoming calls to be forwarded to another local or long distance telephone number. Provides a local identity for companies without requiring a physical presence in that area

• Virtual Exchange (VX) — A cost effective solution for customers that want to maintain a local presence in multiple areas codes with one circuit. VX is an inbound-only foreign exchange service. VX provides a local solution for customers who want the functionality of Multiple Exchange, but do not want to pay for full LATA coverage. Virtual Exchange terminates incoming telephone numbers from across the LATA onto local carrier access facilities. Customers select number(s) from available rate centers within the LATA or port existing Local Exchange Carrier telephone number(s). 

Multiple Exchange

• Direct Inward Dial (DID) — Routes incoming calls directly to stations, bypassing a central answering point. Assign multiple telephone numbers to your DID T-1. A DID T-1 can be configured to carry inbound-only traffic, or both inbound and outbound traffic.
  
• Fail-Safe Routing — Fail-Safe is an inbound routing service that redirects calls to another location/phone number in case of a disabled PBX, overflow scenario, or failed circuit. Fail-Safe provides yet another layer of network redundancy, protecting against unforeseen service interruptions that can result in lost business and lost revenue. Losing important calls can be more than an inconvenience — it can be costly. Protect yourself with Focal Fail-safe.
  
• Outbound ANI over T-1 — Outbound ANI over T-1 allows a company's name and phone number to be presented to the Public Switch Telephone Network (PSTN) for Caller ID purposes. Outbound ANI over T-1 requires no additional PBX setup. Simply order the service and Focal will present your information to the network.

Switched Long Distance

• International Call Blocking
  
• Accounting Codes — Non Verified 2-8 digits.
  
• Security Codes — Verified 2-8 digits.
  
• Toll-Free Feature Options
  
• Blocking NPA — Allows calls to be blocked from specific states or NPAs.
• Blocking NPA/NXX — Allows calls to be blocked from specific states or NPA/NXXs.
• Canadian Origination — Allows calls to originate from Canada (choose any or all area codes).
• Day of Week Routing — Routes calls placed on a toll-free to different terminating locations based on day of week.
• Extended Call Coverage (AK/HI) — Allows calls to originate from Alaska & Hawaii.
• Extended Call Coverage (PR/USVI) — Allows calls to originate from Puerto Rico & U.S. Virgin Islands.
• Geographic Routing — Routes calls placed on a toll-free to the customer's chosen location based on the originating NPA of the caller.
• Holiday Routing — Routes calls placed on a toll-free to different terminating locations based on several U.S. holidays.
• Off Shore Call Blocking — Blocks calls from AK/HI/PR/USVI
• Time of Day Routing — Routes calls placed on a toll-free to different terminating locations based on time of day.
• Percent Allocation Routing — Routes calls placed on a toll-free to up to 8 different terminating locations based on whole number percentages that add up to 100%.

Dedicated LD

• Accounting Codes — Non Verified 2-8 digits.
• ISDN Signaling — Integrated Services Data Network
• Multiple Trunk Groups
• Security Codes — Verified 2-8 digits
• Toll-Free Feature Options
  
• Blocking NPA — Allows calls to be blocked from specific states or NPAs.
• Blocking NPA/NXX — Allows calls to be blocked from specific states or NPA/NXXs.
• Canadian Origination — Allows calls to originate from Canada (choose any or all area codes).
• Day of Week Routing — Routes calls placed on a toll-free to different terminating locations based on day of week.
• Dialed Number Identification (DNIS) — Allows a dedicated customer to receive calls from multiple toll-free on the same terminating trunk group by sending special identification digits along with the toll-free call to the customer site. Customer must have proper equipment to receive.
• Extended Call Coverage (AK/HI) — Allows calls to originate from Alaska & Hawaii.
• Extended Call Coverage (PR/USVI) — Allows calls to originate from Puerto Rico & U.S. Virgin Islands.
• Geographic Routing — Routes calls placed on a toll-free to the customer's chosen location based on the originating NPA of the caller.
• Holiday Routing — Routes calls placed on a toll-free to different terminating locations based on several U.S. holidays.
• Off Shore Call Blocking — Blocks calls from AK/HI/PR/USVI.
• Overflow — Allows a dedicated customer to control potential congestion of calls placed on a toll-free by sending overflow calls to another toll-free trunk group, WATS access line, dedicated access line, or business line.
• Percent Allocation Routing — Routes calls placed on a toll-free to up to 8 different terminating locations based on whole number percentages that add up to 100%.
• Real Time ANI — Allows a dedicated customer to receive the ANI of the calling party if the call originates from an equal access end office. Currently provided via in-band signaling. Terminating equipment must accept FGD signaling.
• Time of Day Routing — Routes calls placed on a toll-free to different terminating locations based on time of day.

Calling Cards

• Domestic and International Origination and Termination — Calling Cards may be used both domestically and internationally.
• Operator Assistance
• Speed Dialing
  

Conference Calling

• Activity Reports - After each conference call, a detailed call summary will automatically be emailed to you.  Please be sure to provide your sales representative with all the proper email addresses.
• Dedicated Conference ID and Moderator PIN(s) — As moderator, dial the Access One conferencing toll-free number and enter your Conference ID, followed by your Moderator PIN. This gives you full access to all moderator options. You can distribute the Conference ID to attendees allowing them to dial-in to a conference at a predetermined time. Participants will dial the toll-free number and enter the Conference ID to join the call.
• Dial-out directly to participants on the fly — As the moderator, you can privately dial-out directly from the conference call, and join participants without ever having to disconnect.
• Enhanced Recording — Moderators can start and stop recording a call. Recorded calls are available for retrieval and playback by phone.
• International Dial-In Number(s) — Participants are given a dial-in number to access the conference bridge internationally. Please refer to the Conference Calling International Toll Free Numbers (ITFS) Sheet for ITFS numbers per country and applicable rates.
• Live operators available during your conference — At anytime, dedicated technical assistance is available.  You can dial them directly if you have not yet joined a call, or may queue an operator for immediate assistance during a call. This feature is accessible to both the moderator, and participants.
• Participant and Moderator Controls — A variety of features are available to moderators and participants, as well as moderator only controls. A menu of options is available during the call by simply pressing ** at any time. Reference the       Quickstart Guide for a complete list and description of features codes.

• Toll-Free Dial-In Number — Participants are given a toll-free number to access the conference bridge.
  
• Up to 125 Full Participant Lines — There are 125 lines available per call for full interaction.