• Best customer service I've ever had with a utility related issue. Great job.

    - Carrie from Premier Luxury Suites, Chicago

  • We are very satisfied with the services that Access One
    provides. We really appreciate it!

    - Connie from People's Home Equity, Inc.

  • It was a pleasure working with Access One. From start to finish, everyone was very
    helpful. The follow-ups were wonderful.

    - Karen from Filmquest Group

  • The installation was done professionally, even after our working hours. We were able to finish the job for that day with the help of your technician.

    - Krystyna from Testing Service Corporation

  • Always pleased with Access One.

    - Sheryl from Mitsui Hightec

  • Your service is superb.

    - Ariel from Dukane/Precast

  • Very good communication and follow-up - much appreciated!

    - Linda from Colliers International

  • Excellent work. Prompt response.

    - Steve from UtilIT

  • The issue was resolved quickly and efficiently.

    - Dearborn Partners

  • Repair tech was very clear as far as resolution and excellent at following up.

    - Greta from Glenview State Bank

  • A's on the report card... Access One is my favorite provider to work with I wish the hosted VoIP was available here in Northern CA.

    - Harold from IT Services

  • The customer service was great.

    - Jonny from Clear Channel

CUSTOMER CARE: 800.804.8333
GENERAL INQUIRIES: 312.441.1000
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Call Center

"We have been extremely satisfied with our overall customer experience.  Our service has been reliable and we appreciate having a responsive representative just a phone call away.  We will continue to use Access One for our telecom needs."

Jeannine M. Pellettiere, Donohue Brown Mathewson & Smyth LLC

Contact Us





Enhanced Cloud Contact Center

For more advanced contact center applications, Access One provides a customizable contact center solution.

REQUEST A DEMO

Our robust platform ensures that you get the contact center features your business needs.

DATA CENTER FEATURES

  • 24/7 network monitoring
  • Geographical survivability
  • Automatic software updates
  • On-demand Scalability
  • Certified PCI DSS 3.0 SSAE 16

QUEUE FEATURES

  • Inbound voice queues
  • Outbound & blended voice queues
  • Automated call-back & click-to-call
  • Email, chat, SMS, social media queues
  • Automated threshold SMS/email alerts

CALL CENTER GROUP FEATURES

  • Multi-skill routing
  • CRM Integration (CTI)
  • Agent call-flow scripting
  • IVR integration for self service

QUALITY MANAGEMENT

  • Call recording (with agent notes)
  • Screen recording with playback
  • Live monitor, whisper, barge-in
  • Agent & web chat logs
  • Agent coaching & evaluation

WORKFORCE MANAGEMENT

  • Forecasting & scheduling
  • Schedule optimization
  • Vacation automation & shift-trade portal
  • Real-time adherence view
  • Reporting

REPORTING & ANALYTICS

  • Real-time stat display & bulletin board
  • Real-time graphical dashboard
  • Custom agent activities
  • Custom multi-level dispositions
  • Detailed call & agent statistics
  • Scheduled reports
  • Customized contact center reports

Cost Efficiencies

  • COST SAVINGS
  • AUTOMATIC UPDATES
  • ON-DEMAND SCALABILITY
  • EASY DEPLOYMENT
  • NO UP-FRONT INVESTMENT

Operation Efficiencies


INBOUND VOICE QUEUES

WHISPER & BARGE-IN


MULTI-SKILL ROUTING

AGENT & WEB CHAT

Monitoring & Measuring Efficiencies

Call Recording
(With Agent Notes)

Robust
Reporting

Live
Monitor