• Best customer service I've ever had with a utility related issue. Great job.

    - Carrie from Premier Luxury Suites, Chicago

  • We are very satisfied with the services that Access One
    provides. We really appreciate it!

    - Connie from People's Home Equity, Inc.

  • It was a pleasure working with Access One. From start to finish, everyone was very
    helpful. The follow-ups were wonderful.

    - Karen from Filmquest Group

  • The installation was done professionally, even after our working hours. We were able to finish the job for that day with the help of your technician.

    - Krystyna from Testing Service Corporation

  • Always pleased with Access One.

    - Sheryl from Mitsui Hightec

  • Your service is superb.

    - Ariel from Dukane/Precast

  • Very good communication and follow-up - much appreciated!

    - Linda from Colliers International

  • Excellent work. Prompt response.

    - Steve from UtilIT

  • The issue was resolved quickly and efficiently.

    - Dearborn Partners

  • Repair tech was very clear as far as resolution and excellent at following up.

    - Greta from Glenview State Bank

  • A's on the report card... Access One is my favorite provider to work with I wish the hosted VoIP was available here in Northern CA.

    - Harold from IT Services

  • The customer service was great.

    - Jonny from Clear Channel

CUSTOMER CARE: 800.804.8333
GENERAL INQUIRIES: 312.441.1000
Voice Services

POTS (Plain Old Telephone Service)

"Access One has done a great job in managing my account, offering me competitive, low rates, and always keeping in touch to make sure that all is well. When I was with other telecom companies, I never got the personalized service that I get with Access One. It is their commitment to high standards that has kept me a customer for over 9 years."

-David Stein, Malcom S. Gerald & Associates

Contact Us





Single Telephone Lines | Plain Old Telephone Service (POTS)

POTS lines, also referred to as Plain Old Telephone Service or single telephone lines, are telephones connected by a pair of copper wires, similar to a LAN line in your home. With a POTS line, only one call can be made or received at a time although additional a la carte features, such as three-way calling and call waiting, are available to enhance POTS’ existing capabilities. Your business can group together several lines into a hunt group to ensure accurate call distribution.

While it may seem outdated, POTS still has its benefits, namely, the golden standard of “five nines” reliability (99.999% uptime) which equates to only about five minutes of downtime per year. Even if you lose power, these phones have their own power supply through dedicated copper lines, meaning you still have a reliable backup phone for use in power outages and emergencies when everything else is down.

To learn more about setting up a new POTS line or transferring your existing services to Access One, contact us today at AccessOneTeam@AccessOneInc.com or call (312) 441-1000