Implementation Project Manager

Summary:

Fast-paced position available at a growing Technology company in the West Loop. This position is responsible for the initiating, planning and coordination, executing, monitoring and controlling the order implementation process. We are expanding our offerings, which provides room for growth within a small, technology company.

Primary Duties and Responsibilities:

  • Must be able to lead an implementation from start to finish
  • Must be able to plan and execute projects, direct and manage project teams consisting of internal project engineers, field technicians and provisioning teams
  • Manage and drive customer expectations
  • Provide excellent customer service, while managing customers appropriately
  • Maintain an excellent working knowledge of products, new product offerings, and order processes
  • Issue clear, professionally-written external and internal communications
  • Update OSS system in a timely manner, as required
  • Provide timely updates to both internal and external customers
  • Establish and maintain a good relationship with external customers and internal departments

Requirements: 

Education:

Associate’s Degree preferred

Experience:

2+ years in a similar role preferred, with HPBX and Managed IT experience highly desirable

Knowledge, Skills and Abilities:

  • Strong work ethic with even temperament
  • Sound organizational skills with project planning abilities
  • Professional and positive attitude
  • Ability to work under pressure and in high stress situations
  • Exceptional communication skills (Oral & Written) with assertiveness and ability to articulate issues in a professional manner
  • Strong multi-tasking skills
  • Ability to follow-up and follow through with multiple tasks
  • Ability to adjust to pressure and constantly changing priorities.
  • Strong attention to detail
  • Flexibility to change approach or method to best fit the situation
  • Basic proficiency with MS Office
  • Excellent meeting facilitation, documentation, and conflict resolution/negotiation skill

To apply, submit resume to resumes@accessoneinc.com.

Access One Inc