Systems & Network Engineer

General Summary:

The Systems & Network Engineer is responsible for the design, implementation, and integrity of customer information systems, including privately hosted and cloud computing environments, as well as providing technical assistance to team members with system and network requests.                                                          

Essential Duties and Responsibilities:

  • Design, implementation, and support for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Design, implementation, and support for virtualization technologies: VMware, Citrix, and Microsoft
  • Design, implementation, and support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless
  • Administer customer premise and cloud solutions using technologies that meet customer requirements respectively
  • Design, implementation, and support  of backup and disaster recovery solutions
  • Design, implementation, and support for Remote access solutions: VPN, Terminal Services, and Citrix
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
  • Document maintenance for all computer systems and network infrastructure
  • Detailed communication with customers as required: keeping them informed of incident progress, changes, or outages

Additional Duties and Responsibilities:

  • Ability to work in a team and communicate effectively
  • Escalate service or project issues that cannot be completed within agreed service levels
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses as it occurs
  • Understand processes in customer support systems by completing assigned training criteria
  • Work through a daily schedule that has been established through the dispatch process
  • Work through project tickets and phases as assigned
  • Enter all work as service tickets into customer support system
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
  • Improve customer service, value, and satisfaction

Knowledge, Skills, and Abilities:

  • Professional IT Certifications, such as: Microsoft  MCSA/MCSE, Cisco CCNA/CCNP, or VMware VCP
  • Minimum 5 years of experience in a similar role
  • Interpersonal skills: such as communication skills, active listening, and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Self-motivated with the ability to work in a fast moving environment

To apply, submit resume to resumes@accessoneinc.com.

Access One Inc