Don't Just Take Our Word for It
Accolades from Our Customers
Every week, we receive emails and calls from our customers. Here are examples of what they’re saying.
"We recently renewed and upgraded our voice and data services nationwide due to the outstanding relationship we have with our Account Reps and Tech Support. Knowing that we can reach out to someone and get a live person is extremely important to us, and we can trust that Access One values our business needs."
— Scott Peters, Stonepeak Ceramics
“We have been extremely satisfied with our overall customer experience. Our service has been reliable and we appreciate having a responsive representative just a phone call away. We will continue to use Access One for our telecom needs."
— Jeannine M. Pellettiere, Donohue Brown Mathewson & Smyth LLC
"Harris Theater Chicago has been an Access One customer since August 2010. We recently renewed our contract for another three years due to the excellent customer experience, cost-saving solutions and reliability of our service. We truly appreciate the all-around partnership we have with our Account Management team and will continue to use Access One for our voice and data for years to come."
— Laura Hanssel, Harris Theater Chicago
"I have been a happy Access One customer for the past nine years and have recently committed to keeping my services with them for the next two years. During the span of time that I have been a customer, Access One has done a great job in managing my account, offering me competitive, low rates and always keeping in touch to make sure that all is well."
— David Stein, Malcolm S. Gerald and Associates
"As customers since 2000, last year Access One Inc. saved us an additional $9,300 per year by transitioning several of our services to the underlying providers who offered the lowest MRC [monthly recurring charge]. The service migrations were smooth and went virtually unnoticed by our users. AT&T’s rates as a new customer didn’t come close to those that Access Once was able to offer us as existing customers. Thank you for the savings!"
— Margaret Siegal, Atlas Companies
"I would like to take a moment out of my busy day to compliment and show great appreciation to the staff at Access One. I have dozens of kind remarks to make about the customer service that I have received. I want to recognize the staff for assisting me and/or my staff with questions or issues that we’ve had with our phones and/or phone systems. The representatives are knowledgeable, easy to talk to, always patient and precise until each matter is resolved. Not to mention, they follow up with us. After each and every call I place, a follow up (via call or email) is made to assure that everything is functioning properly or our issue is resolved. I greatly appreciate the professionalism and expertise that the staff exudes."
— Stacy A. McBean, Georgia Center for Ear, Nose & Throat
"The fact that we could save money with VPN was great, but what I think truly distinguishes Access One from other providers is that when our company was in a bind, they not only provided solutions for the immediate problems, but helped plan for the future. That, in my opinion, is going above and beyond, and is why Access One has earned my allegiance.”
— Dudley Bayne, Chicago Apartment Finders
"We have T1 Internet and voice with Access One, and both have been very reliable. We rely on our phone and Internet to run our business, and Access One’s uptime has been great. We recently renewed our services and were happy that they could continue to offer us competitive pricing and ultimately a great amount of savings.”
— Laurel Harrington, Maxi-Signal Products
"Thanks to the team at Access One for their help during the installation of our new 3.0M Internet circuit. For both our Internet and phone needs, Access One has provided rock-solid service and outstanding support.”
— Joel Robbins, Riverside Futures Inc.
"Thanks for being so helpful and attentive! Is there something wrong with me if I get excited about how great my phone company is?”
— Karl Fife, Chief Information Officer, Chicago Venture Partners
"In my recent experience, Access One has great customer service. The Vice President of Operations as well as my assigned Account Manager came by in person to make sure our needs were met. We also had some questions about our invoice, and our Account Manager did a great job of explaining our bill.”
— Sridhar Pallapotu, Chief Technology Officer, Eagle Insurance Agency
"Our move to a new office space presented the chance to audit our services and Access One proposed a complete upgrade of products that would increase our productivity. All things related to the transition were clearly communicated and went as planned. We relied on Access One to pull through in our time of need and they did just that.”
— Rick Bodnick, BDO Management
"Thank you very much for all your help in making the switch to Access One. The entire process was extremely smooth and outweighs my company’s installation experience with our previous provider. I sincerely appreciate how easy the coordination of our service and physical location move was, given the strict time constraints both companies were under.”
— Michael Nortman, Principal, Crossroads Development Partners, LLC
"Best customer service I’ve ever had with a utility-related issue. Great job.”
— Carrie, Premier Luxury Suites Chicago
"It was a pleasure working with Access One. From start to finish, everyone was very helpful. The follow-ups were wonderful.”
— Karen, Filmquest Group
"The installation was done professionally, even after our working hours. We were able to finish the job for that day with the help of your technician.”
— Krystyna, Testing Service Corporation
"Very good communication and follow-up … much appreciated!”
— Linda, Colliers International
"The issue was resolved quickly and efficiently.”
— Dearborn Partners
"Repair tech was very clear as far as resolution and excellent at following up.”
— Greta, Glenview State Bank
"We are very satisfied with the services that Access One provides. We really appreciate it!”
— Connie, People’s Home Equity, Inc.
"Your service is superb.”
— Ariel, Dukane/Precast
"Excellent work. Prompt response.”
— Steve, UtillT
"A’s on the report card … Access One is my favorite provider to work with. I wish the hosted VoIP was available here in Northern CA.”
— Harold, IT Services
"The customer service was great.”
— Jonny, Clear Channel
"Always pleased with Access One.”
— Sheryl, Mitsui Hightec