Why Managed IT Support Is a Must-Have for Healthcare

May 17, 2017

Managed IT services have gained popularity in many industries. Outsourcing IT may be something healthcare professionals are hesitant to try due to the sensitive nature of their data; however, healthcare is one of the industries that stands to benefit most from this. Below are several aspects of managed IT services and ways in which companies in the healthcare industry can benefit from them.

Cloud Hosting and Data Sharing

In healthcare, data is extensive, even more so than in other businesses. Even a patient with an uncomplicated medical history often has pages and pages of notes as part of their chart. Storing all of this data can be a challenge; from organizing and accessing the data to the logistics of storing it all. However, Access One is up for the challenge, providing customers with cloud hosting that is tailored to the needs of the healthcare organization, whether it be a small clinic or a large chain of hospitals. Gone are the days of faxing one patient's paperwork to another office. When physicians from multiple specialities can get a holistic picture of their patient's care and health history, the patient benefits greatly. Managed IT services help make this type of data sharing a reality for healthcare providers. With a full view of a patient’s’ medical history, providers can avoid redundancies in their patients’ care and guarantee that their prescriptions won’t interact dangerously with each other.

HIPAA

The Health Insurance Portability & Accountability Act is strictly enforced in healthcare, and organizations face steep fines if they do not comply with this law. It is often a challenge to keep patient information private due to human error, data breaches, and the great number of regulations that must be followed. To stay in compliance, healthcare organizations must take extra precautions to protect their patients’ data. This means laptops must be encrypted and access to patient information secured and monitored. Managed IT support can help meet all of these challenges. Another wonderful benefit of these services is that data is stored with a third-party. If a disaster occurs or a data breach takes place, there is a backup of data that doesn't reside in-house.

Keep the Focus on Healthcare, Not IT Issues

When you are in the business of healthcare, you want to focus your time and energy on healthcare, not IT management. In order to meet the unique challenges that healthcare organizations face in IT, most organizations would have to hire a large IT department. The cost of dealing with these issues in-house can be unpredictable and often expensive. Having a regular monthly payment for managed IT support is easier for businesses to plan for. This is especially true for smaller clinics and hospitals. An added benefit of managed IT services in healthcare is the accessibility it creates for patients. When all patient information is digital and easily accessible, it can also be made accessible to the patients themselves. Giving patients access to their own health information saves time and resources, as providers can spend less time answering questions about lab results, changing prescriptions, etc. It gives patients the ability to take charge of their own health.

24/7 Tech Support  

Healthcare runs 24/7. Illnesses and injuries don't stick to a Monday through Friday, nine to five schedule. Because of this, healthcare companies need constant, accessible tech support, no matter the time of day or night. Our managed IT services include 24/7 tech support, so if a technical issue hits at 2 AM on a Sunday morning, there is no waiting for Monday morning to roll around. The issue can be taken care of right away. If your business is in the healthcare industry, consider managed IT services for your company. The cost savings and reduced stress will free up the money and energy to make your healthcare business the best it can be.

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