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With Technical Account Management, you have access to a dedicated Technical Account Manager (TAM) who understands how you use your systems and can provide the technical guidance you need for faster issue resolution.
TAMs establish close working relationships with their customers. They have a customer-centric mindset, technical expertise, and access to resources within Access One to drive customer success.
Technical Account Management gives you a personal connection to Access One that takes support to a whole new level.
A Technical Account Manager proactively identifies negative trends and the original sources of their problems.
Technical Account Managers know how your systems work and how to fix them when they break down. They use their experience fixing similar issues in the past.
When your systems run smoothly and issues are resolved quickly, your business can operate at peak effectiveness.
Your Technical Account Manager can help you reach your business goals more effectively by recommending the best solutions and letting you know which ones to avoid.
CAF needed to find a way to centralize the management of their multiple locations on one network. For years, the organization had trouble with various service providers, including customer support and the IT consultants provided. Find out how CAF was able to onboard the right networking technology and get superior guidance from an IT consultant with Access One.
Technical Account Management from Access One lets you forget support tickets or waiting in line on hold.
If your IT staff is bogged down by day-to-day tasks that take up the time they could spend contributing to strategic projects, a TAM is for you. This service relieves your IT team of the burdens of certain work that keeps them from growing your business.
Your business might be ready to make a change, but change can make your IT and cyber security more complex. A virtual CIO is dedicated to managing the big picture in line with all your business goals.
Align IT with your business plan. Improve productivity. Get a partner for your future.
Learn more about how our expertise can take your IT – and business as a whole – to the next level. See All Resources >