NEW YORK CUSTOMERS Dispute Resolution
- Contact Access One. Prior to contacting the New York State Department of Public Service (DPS), please attempt to accomplish dispute resolution by contacting Access One’s Client Care Dept at:
- Contact DPS. To file a complaint with DPS, please contact DPS as follows:
- For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS).
- DPS complaints may be directed as follows: Website: www.dps.ny.gov/complaints;Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a - 4:00p); or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223
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