Guarantees

Dedicated to Providing Amazing Service and Support

Access One Guarantees

Our commitment to providing the most reliable business communication services and support in the industry is backed by our satisfaction guarantees.

Standard Services — Customer Satisfaction Guarantee

90-Day Risk-Free Trial
If within 90 days of the date your service is switched to Access One, you are not satisfied with our network quality, notify our manager of Service Management about the problem in writing. If we are unable to correct the problem in a reasonably satisfactory manner within 10 days of receipt of the notice, you may cancel the service agreement for those affected services without termination fees.

Customer Satisfaction Guarantee
At any time after the initial 90-Day Risk-Free Trial, if you are not satisfied with Access One’s network quality, notify our manager of Service Management in writing. If we are unable to correct the problem in a reasonably satisfactory manner within 15 days of receipt of the notice, you may cancel the service agreement for those affected services without termination fees. 

Access Cloud Hosted PBX (HPBX) Services— Customer Satisfaction Guarantee

30-Day Risk-Free Trial
Within 30 days after the commencement date of your HPBX service, if you are not satisfied with the HPBX service or the equipment, notify our manager of Service Management about the problem in writing.  If we are unable to correct the problem in a reasonably satisfactory manner within 10 days of receipt of the notice, you may cancel the service agreement for those affected services without termination fees. A 25 percent restocking fee applies to all returned devices, and all boxes and packing materials must be returned to ensure full credit for the returned devices.

Customer Satisfaction Guarantee
At any time after the initial 30-Day Risk-Free Trial, if you are not satisfied with the HPBX service (excluding equipment), notify our manager of Service Management in writing.  If we are unable to correct the problem in a reasonably satisfactory manner within 15 days of receipt of the notice, you may cancel the service agreement for those affected services without termination fees. 

Access One Inc