Sales Support Specialist
This position helps drive new sales by supporting internal sales representatives and outside agents by providing pre-sales support, order preparation support, order submission to carriers, management of pending orders to ensure timely implementations, regular communication with agents regarding order status, post-install support related to the submission of trouble-tickets to carriers.
Primary Duties and Responsibilities:
Act as a single point of contact for agents and sales reps regarding products, pricing and promotions.
Develop and maintain excellent rapport with both internal and external sales reps and agents by responding to inquiries in a timely manner.
Maintain an excellent working knowledge of Access One's new and current product offerings, pricing, sales promotions and order processes in order to respond to internal or external inquiries.
Assist sales staff with quotations, request for proposals, bill analysis, etc.
Submit and track Special Pricing Requests.
Prepare and/or review all order paperwork for accuracy and completeness prior to submission to agent/sales rep.
High School Diploma or general education degree (GED) required; Associate’s degree (A.A. or A.S.) preferred.
Minimum of 1 year of experience support outside sales teams, preferably telecommunications sales teams.
Knowledge, Skills and Abilities:
Passion for providing superior customer service and ability to effectively manage customer expectations and respond promptly to requests for service and assistance.
Ability to process work efficiently and accurately.
Excellent customer service skills in order to build and maintain professional relationships with internal and external team members.
Good analytical skills in resolving business challenges related to pre-sales delivery.
Ability to work and problem solve independently, as well as with a team.
Excellent communication skills. Must be able to write and speak clearly and informatively, to listen and get clarification when needed, and respond well to questions.
Must know how to prioritize, use time efficiently and manage competing demands while still meeting deadlines.
Ability to operate and thrive in a fast paced, high energy environment that is constantly changing.
To apply, submit resume to email@example.com.