The Pros and Cons of an Outsourced Help Desk May Surprise You

    By Published On: May 31, 2019

    Outsourcing has gathered a few negative connotations over the years, usually because of its close connection to “downsizing” and people who lose their jobs. Outsourcing isn't all about job loss, though; it's also a great way to get something done that you weren't currently doing. An outsourced help desk is an excellent example of this notion, but even as it offers benefits, it also offers potential problems.