Five Reasons to Move on from Legacy Phone Systems

September 10, 2018

Investing in a new phone system may not be high on an organization’s list of priorities for IT spending. After all, they may be struggling just to keep up with demands on their department, so why replace a phone system that’s working just fine?

There may be times when retaining a legacy phone branch exchange (PBX) may make sense, such as a situation in which a company works with a highly customized system, or if the organization seems to have significant problems with, and resistance to, change. However, in most circumstances, it makes sense to upgrade their communications solution. Here are five reasons why:

The monthly cost of a legacy system: Enterprises that switch to voice over internet protocol (VoIP) may save up to 70% on their average phone bill. Take time to do a total-cost-of-ownership analysis, and see how the enterprise’s monthly savings add up. For organizations that do a lot of long-distance calls, the savings tend to be particularly strong.

Obsolete hardware: Phone system hardware becomes obsolete quickly, as with any technology, and repairs can become difficult when parts are only available aftermarket. Finding support can be challenging, as technicians move on to newer technology or retire. As customers demand immediate responses and security becomes more of a daily concern, the importance of up-to-date hardware comes more into focus.

Lack of features: In order to deliver superior customer service, it’s important to be able to monitor conversations with customers, route calls to the appropriate party, and deliver a seamless experience to end users. If the enterprise isn’t able to offer up-to-date features to your customers, the competition is likely scooping up their market.

Limited capacity and difficulty scaling: When an enterprise is ready to launch a new branch, how much time does it take to get communications lined up? If they require new equipment in every building, the phone system may be inhibiting their ability to grow efficiently. They may also not have the capability to pass data and may have limited call volume. Adding users is also cumbersome with a legacy phone system.

With both launching a new branch location and adding users for seasonality, VoIP offers convenience for growth. Anyone with a connected device and a user password can access the system without any hands-on involvement from IT.

Lack of information: Today’s business environment is driven by data, and if an enterprise doesn’t have access to communication reports or call logs, it is likely hobbling staffing and training capabilities. Legacy systems don’t have the reporting functions that the enterprise needs to understand its customers and how their personnel relates to them.

Why cloud communications make sense: Enterprises that switch to cloud communications not only reduce costs, but they also gain features and reporting that can help them acquire an edge over the competition. Adding users or new locations is quick and convenient, and capacity is virtually unlimited.

At Access One, we help you leverage the best technology solutions to equip your customers for success. Contact us today to continue the discussion around cloud communications solutions.

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