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If you had a visual map of your current business landscape, whether a geographical map or a map of economic sectors, which areas would you highlight and target for growing your business? Would you shade a few areas or the whole map? These are important questions, because your amount of shading might give you insights into the extent of your personal ambition. That’s because it takes a business owner who envisions his company’s expansion, especially by targeting new industries, to fuel growth. If you cannot plan for higher revenue streams, then you cannot expect the business landscape just to supply them for you.
Many of us grew up hearing our parents say that money doesn’t grow on trees. Or does it? Sometimes, new clients will just seem to fall into our laps, but usually, we must work aggressively to get them. Then, it takes the perseverance and strategic direction of employees to ensure that all clients, old and new, receive superior quality when it comes to our products and services. Because you’re reading this post, you are already focused on business growth, and that’s why we took this opportunity to explain how managed IT support can help grow your business.
The biggest reason for obtaining managed IT support services is to free up your staff to perform activities that directly impact customers. Your employees have the ability to influence the bottom line and increase profits. In some companies, this might look like focusing on creating new web applications or building out physical locations. In other companies, it might mean planning how the team will focus more aggressively on sales, marketing, and customer service. It depends on what your company sells and if you rely on a combination of in-house and outsourced labor. In any business, routine IT support (i.e. help desk support, cloud services, hardware maintenance, server monitoring and backup, and email support) can be outsourced to an external provider. Just start with an ongoing service agreement and give your external provider a clear understanding of what levels of technical support your employees should receive.
Another big reason that companies choose managed IT support services is that there is a business objective of minimizing downtime. Regarding your electronic servers, downtime refers to when they aren’t up and running. They aren’t effectively performing the transactions that drive your business. In terms of employees, downtime refers to periods when they aren’t productive. For example, each time that your employees check their personal mobile phones for a Facebook message alert, they aren’t productive. They are giving themselves downtime on your time clock, but they aren’t producing anything of value. Every business has instances of downtime. With managed IT support, you don’t worry about IT people sitting around in the help desk center waiting for the next email or help ticket to cross their desktop. You count on external people to perform routine IT tasks (i.e. upgrading servers) per your service agreement, and your people are assigned to critical business functions.
If you operate in any market that depends on digital solutions to serve the needs of customers, such as an e-commerce store or a call center, you want to ensure that your servers are always “on.” We have solutions that will help you focus on core business activities and ensure that your company’s servers are running. We ensure that employees feel supported and that all business data is backed up. Whether your servers are in the cloud or a data warehouse, we keep them running at the optimum level.