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At Access One, we value customer satisfaction. As our valued client, we are excited to share that we have formed a Customer Success Team dedicated to ensuring you are taken care of throughout your journey with Access One.

Our Customer Success Team partners with sales to create a customer centric collaboration. This proactive step highlights our dedication to helping you implement the cloud-computing solutions your company needs to succeed.  

Meet Our Customer Success Manager

Due to her background in Quality and Project Management, Therese Rakushin will be leading and directing the formation of our Customer Success Team. Therese is a Certified Customer Success Manager with extensive experience in customer satisfaction and advocacy.

Therese began her career in the Software Quality group at Motorola. At Motorola, she worked with Software engineering to reduce outages in mobile base stations by implementing programs such as Six Sigma, ISO 9000, and Fagan inspections. She later transferred to the Mobility business and was a team member that launched Motorola’s first smartphone, the world’s first 3G phone with video chat and the world’s first touchscreen-only smartphone.

Therese then joined Dell, where she was part of the team that launched the first phablet and other tablets and convertibles. She later worked in Customer Success at Motorola (subsequently sold to Zebra), Managed Services and Mobility Lifecycle Manager accounts. Most recently, Therese worked as a Customer Success Manager for Cisco Webex, where she trained in Cisco Customer Success and Adoption.

Therese’s commitment to providing efficient, timely, and reliable service, coupled with her courteous approach, ensures that you receive a high level of personalized attention from her Customer Success Team.

Our Customer Success Team Can Help You Maximize the Following Services

Help Desk and CIO Services

IT Help Desk is a customer’s point of contact for all their technical support needs. The team is available 24/7/365 to resolve issues quickly and efficiently. They offer remote, on-site and emergency support to ensure your business runs smoothly. 

Virtual CIO/CISO

Our vCIO/CISO services help businesses gain access to a strategic partner to help them make data-driven decisions about their technology investments, develop IT strategies and improve their overall IT infrastructure. Our outsourced vCIO/CISO services can help your company with strategic analysis, efficient cost management and enhanced productivity.

UCaaS Services

The team at Access One understands the importance of collaboration and streamlined communication. We offer Unified Communications as a Service (UCaaS) to help our customers stay connected and collaborate seamlessly.

With UCaaS, your organization can enjoy improved employee productivity and a better customer experience. UCaaS supports mobile devices, empowering remote and hybrid employees to work from anywhere and on any device. This flexibility and accessibility make it easier for our customers to stay connected and collaborate, regardless of their location.

Secure and Reliable Communications With Access One

The establishment of our Customer Success Team exemplifies our commitment to elevating customer satisfaction and nurturing long-lasting client relationships. Under the capable leadership of Therese Rakushin, you can trust that we will expertly address your organization’s needs and prioritize your success.

Contact Access One today to learn more about our Customer Success Team initiative and how our managed IT services can revolutionize how your business operates.