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Metrics – both qualitative and quantitative – are becoming one of the first indicators of both success and struggle. If we look at the concept of metrics with even more specificity and focus exclusively on IT support, we tend to find some holes.
Most corporate leaders don’t really understand just how important the IT side of their business is – either from a lack of technical knowledge or a failure to put themselves in the shoes of their customer.
Let’s look at a few metrics that can serve as a check-in for your IT team:
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