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IT Support Metrics to Boost Profitability

Metrics – both qualitative and quantitative – are becoming one of the first indicators of both success and struggle. If we look at the concept of metrics with even more specificity and focus exclusively on IT support, we tend to find some holes.

Most corporate leaders don’t really understand just how important the IT side of their business is – either from a lack of technical knowledge or a failure to put themselves in the shoes of their customer.

Let’s look at a few metrics that can serve as a check-in for your IT team:

  • Average Time To Response (ATTR): Faster response times equal higher levels of productivity.
  • Customer Satisfaction (CSAT): How happy your organization is with the service is the most important metric of all.
  • High-volume ticketing: If a lot of tickets are submitted for a consistent reason, your organization can see there might be a recurring problem at play.

Start a conversation with us to learn about how to secure your future and grow your business with managed IT, cyber security, and voice technologies from the experts. We can discuss your specified requirement and develop a tailored plan to help your organization.