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There was a time when the plain old telephone system (POTS) was sufficient to handle the business communication needs of any company. As technology evolved and communication channels such as chat and social media became the norm, basic legacy phone systems became outdated. Customers expect a more unified experience when seeking service from your business, and your employees need systems that allow them to seamlessly collaborate wherever they are. More advanced tools such as cloud communications are now a necessity for staying competitive in the modern environment.
Let’s face it: many of your competitors are already using advanced business communication systems. Your customers are used to being able to get help via the channels they prefer. And if they reach out through a different channel the next time, the expectation is that your company is able to access communication history so that service is seamless and previous questions don’t need to be repeated.
Tools such as unified communications as a service (UCaaS) enable you to put your best customer-service face forward. Whether your customers choose to contact you via chat, phone, or social media, you’ll be able to provide high-quality service and communication that isn’t possible with POTS.
Your employees will feel more satisfied with their jobs if they’re able to successfully serve your customers. The benefits to your staff are even greater than that, though.
At Access One, we provide all the modern business communication tools you need to stay competitive in the ‘20s. Whether you’re looking to upgrade your legacy system to a more feature-rich VoIP system or you’re ready to completely overhaul the way you communicate with UCaaS, we have a solution that will help. Contact us today and start communicating like a modern business.