Let’s find what you’re looking for. Search our resources, blog, pages, and any other content on our website.
Since opening its doors in 1993, Access One has remained focused on one primary goal: to provide the #1 customer experience in business technology and communications services.
The dream began as Mark Jozwiak, Access One’s Founder and President, and Brian Barkley, Access One’s CEO, were literally knocking on doors and cold-calling businesses listed in the Yellow Pages – as employees of Allnet Communications (now Level 3 Communications). Day in and day out, the two colleagues were grinding it out, selling telephone services.
Eventually, Jozwiak realized he could not only do this on his own, but he could do it better – with the right team. He presented a plan to two (former) business partners, and Access One was born.
After two years of lackluster growth, Jozwiak asked Barkley to join Access One. Jozwiak and Barkley each invested $10,000, the seed money that helped jumpstart the company, propelling it towards the position it is in today.
The business partners competed intensely to close sales. They worked tirelessly, out of a 15’x15’ windowless office, to build Access One into a company that now provides services to thousands of business customers.
Undoubtedly, the work ethic of Jozwiak and Barkley was strong, but what else contributed to their ability to grow this small operation into the successful organization it is today?
Jozwiak and Barkley credit a lot of this to simply conducting business the right way. “This is the foundation on which our company was built,” says Jozwiak.
Total account support for Access One customers and a commitment to keeping them happy have resulted in an avalanche of sales for the company. A lot of Access One’s business comes from referrals from satisfied existing clients and other highly successful partnerships.
From the day the company opened its doors, it has applied the same principles throughout its selling process, installation and the ongoing support to clientele.
“The key is to keep our customers happy while reaching our sales objectives,” said Jozwiak. “The market tells us where to go. We find cutting edge products and services and then offer that technology to our customers.”
Jozwiak continued, “Meanwhile, the telecom giants and our other competitors seemingly provide awful customer service. There’s always an automated system with those companies. When clients call Access One, they will reach a live person who will immediately attend to their needs.”
Access One aims to hire fewer, but higher quality employees who will go that extra mile to assist their clientele, and Jozwiak and Barkley enjoy rewarding these topnotch employees for their efforts.
“We provide incentives and rewards for a job well done,” said Barkley. “We take our employees on incentive vacations, to sporting events, and out to lunch, dinner and happy hour events. We also provide generous compensation packages, bonuses, etc. This also inspires our employees to find ways to improve our company.”
Access One is a prosperous company now, but there are still challenges. With carrier rates on the rise and more competition in the marketplace, the team has to work together internally in order to maintain fair pricing and keep the sales coming in.
Access One’s future seems bright.
They are rolling out new offerings all the time, the latest being Hosted PBX services and Managed IT Services. These entrepreneurs are striving to make Access One the trusted one-stop technology shop for clients.
Access One is also rebuilding its infrastructures and processes to provide simultaneous alerts to its billing, carrier, service delivery and service management departments; this will decrease the potential for human communication errors. “It’s our goal to be the best at delivering services,” said Barkley.
“Some of the processes we had in place weren’t working as efficiently as they could be, so we made changes,” added Jozwiak. “The customer experience should be even better now.”
The duo is committed to taking whatever steps are needed to make sure that Access One provides the #1 customer experience for another 20+ years and beyond.