Why Enterprises are Migrating to Cloud Communications

September 17, 2018

Enterprises are implementing cloud solutions, and as they begin to appreciate the benefits of a cloud application, they are starting to look for ways to transition more business functions to the cloud. One area that should be high on the priority list is cloud communications. Migrating to cloud communications offers an array of advantages that benefit every employee, plus customers, and business partners.

To find out why more and more enterprises are migrating to cloud communications, consider these six reasons:

Enterprises choose the phone equipment that meets their needs. When using an on-premise phone system, the enterprise is tied to the proprietary equipment and must use certain partners. A cloud communications solution is standards-based or a commodity, so there’s flexibility to choose partners and equipment that fit certain needs and preferences.

Migrating to cloud communications removes the big capital investment. Purchasing a new software solution or a new phone system traditionally involved securing a large capital investment. Cloud solutions are purchased through a monthly subscription, and if the enterprise already has a business-class network in place, most of the work is already complete. The finance department appreciates that cloud communications are categorized as monthly operating expenses and the capital investment is avoided.

There’s no risk of obsolescence. Like any technology, an on-site phone system is almost immediately obsolete. As the system ages, repairs and support are harder to secure and parts are difficult to locate. When migrating to cloud communications, the enterprise enjoys seamless, ongoing updates, and new features are rolled out as they are developed. When using a cloud solution, the responsibility for keeping the systems updated is shifted to the provider.

Cloud communications offer valuable features. When using an on-premise phone system, each additional feature requires another piece of equipment or hardware component, which adds to the cost. With a cloud communications solution, there’s a wide array of features available, from call forwarding to digital receptionist and voicemail, which don’t add to the cost of the basic invoice.

Mobility features aren’t just for remote employees. With cloud communications, any employee can become mobile with a system that can be accessed by anyone with a connected device and a login. This means employees have the flexibility to work at the time and place they are most productive, with access to all systems.

Cloud communications offers predictable, consistent invoicing. With a traditional phone system, a hardware problem or the need to upgrade the system can create unexpected expenses. When an enterprise upgrades to a cloud communications solution, they receive a low, consistent invoice each month. There are no unexpected charges on the invoice for system updates or hardware investments.

Cloud solutions offer better security. One of the benefits of an on-premise system is the ability to control security monitoring. With security threats changing and increasing on a daily basis, most enterprises welcome the idea of outsourcing security concerns to a provider that can offer more robust monitoring and attack prevention. Cloud communications providers offer encryption, service monitoring, and security protocols as part of a comprehensive security strategy.

These are just a few of the benefits your clients will experience when they migrate to cloud communications. To talk further about the potential for innovation and growth for a specific enterprise, contact us at Access One.

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