What I like about AccessOne is that their technicians actively seek to engage, understand, and assist their clients. Many phone companies hide their staff behind elaborate automated phone systems that are difficult to navigate, but Access One programs one of the phones menu buttons to direct dial support. This has made all the difference, and why we are happy and loyal customers.
Customer Service and the techs always respond in a timely manner. There is almost always a human voice answering when I have to call, no auto-attendant, push #1, blah blah blah. I would highly recommend Access One not only for their superior customer service but the service they provide.
We love Access One, especially the customer service. Every representative we have had to deal with due to any issues has always been so prompt and the turnaround time for resolving issues is super quick. We are extremely satisfied with the service. Thank you guys for always being so on top of things!!!