• Best customer service I've ever had with a utility related issue. Great job.

    - Carrie from Premier Luxury Suites, Chicago

  • We are very satisfied with the services that Access One
    provides. We really appreciate it!

    - Connie from People's Home Equity, Inc.

  • It was a pleasure working with Access One. From start to finish, everyone was very
    helpful. The follow-ups were wonderful.

    - Karen from Filmquest Group

  • The installation was done professionally, even after our working hours. We were able to finish the job for that day with the help of your technician.

    - Krystyna from Testing Service Corporation

  • Always pleased with Access One.

    - Sheryl from Mitsui Hightec

  • Your service is superb.

    - Ariel from Dukane/Precast

  • Very good communication and follow-up - much appreciated!

    - Linda from Colliers International

  • Excellent work. Prompt response.

    - Steve from UtilIT

  • The issue was resolved quickly and efficiently.

    - Dearborn Partners

  • Repair tech was very clear as far as resolution and excellent at following up.

    - Greta from Glenview State Bank

  • A's on the report card... Access One is my favorite provider to work with I wish the hosted VoIP was available here in Northern CA.

    - Harold from IT Services

  • The customer service was great.

    - Jonny from Clear Channel

CUSTOMER CARE: 800.804.8333
GENERAL INQUIRIES: 312.441.1000
Managed IT Services

Managed I.T.

"We have been extremely satisfied with our overall customer experience.  Our service has been reliable and we appreciate having a responsive representative just a phone call away.  We will continue to use Access One for our telecom needs."

Jeannine M. Pellettiere, Donohue Brown Mathewson & Smyth LLC

Contact Us





Managed IT Services

Switching to a Managed IT Service opens up your business to a vast field of new knowledge that simply can’t be matched by an in-house team working alone. Our IT experts gain experience on a wide range of systems, operating systems, and configurations so no matter how you’re set up, we can fit in seamlessly. We also gain experience from working with multiple clients, so we’re able to stay up to date on the latest trends, vulnerabilities, and threats to address them before they ever surface.

Access One’s comprehensive Managed IT Service includes maintenance, remediation, consulting, and configuration changes of your technology systems. We know how IT goes: everything runs smoothly until it doesn’t, and once one thing falls apart, it unravels a whole thread of new issues. Not only is it overwhelming to your staff, it’s also nearly impossible to budget for. You never know when the next big thing is coming, how long it will take to fix, or how much it will cost. Access One’s Managed IT Service gives you the benefit of having all the support you’ll need with a predictable monthly cost.

We’re always keeping an eye on your systems with monthly health reports, routine maintenance, and regular backups. Even when everything looks ideal, we work proactively, seeking out underlying issues, and iron out a solution before it all falls apart.

Typical Managed Services Offerings

  • Customer Help Desk
  • Guaranteed Response Times (SLA’s)
  • Systems Maintenance and Updates
  • Detailed Documentation
  • Device Configuration Backups
  • Monthly Health Reports

Access One’s Managed Service Offering Enhancements

  • Business Value Consulting
  • System Configuration Changes (Under 1 hour)
  • 24x7 Systems Monitoring and Priority 1 Support
  • Technology Vendor Management
  • Remote and Onsite Troubleshooting

MANAGED NETWORKS (Firewalls, Routers, Switches, SD-WAN, Wireless, Security)

We’ll keep your network secure from outside attacks, up to date and operating at full capacity.

Priced per appliance monthly.

  • 24x7 Monitoring
  • Issue Remediation
  • Defined Service Levels
  • Change Management
  • Asset Management
  • Vendor Management
  • Maintenance and Updates
  • Configuration Backups
  • Basic Configuration Changes
  • Business Value Technology Consulting

MANAGED SERVERS (Physical, Virtual Machines, SAN/NAS, Office 365, and Datto)

Whether you have physical, virtual, storage area network, or network-attached storage servers, our team keeps them running smoothly with vigilant monitoring for any signs of issue.

Priced per server monthly.

  • 24x7 Monitoring
  • Issue Remediation
  • Defined Service Levels
  • Change Management
  • Asset Management
  • Vendor Management
  • Maintenance and Updates
  • Antivirus Software
  • Basic Configuration Changes
  • Business Value Technology Consulting

MANAGED ENDPOINTS (Microsoft OS, Mac, Peripherals, and Mobile Devices)

Healthy workstations mean that your entire business moves faster, more efficiently, and they keep your network safe from viruses and malware.

Priced per endpoint monthly.

  • 24x7 Monitoring
  • Unlimited Help Desk
  • Issue Remediation
  • Defined Service Levels
  • Change Management
  • Asset Management
  • Vendor Management
  • Maintenance and Updates
  • Antivirus Software
  • Basic Configuration Changes
  • Business Value Technology Consulting

To speak with one of our salespeople about Access One's managed IT services, email AccessOneTeam@AccessOneInc.com or call (312) 441-1000