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Most business owners understand that a business is only as productive as its employees. As such, they continually look for ways to boost productivity and create a more effective work environment. In the IT arena, remote user desk support is one way to help staff be more productive. Remote desktop allows support staff to access a user’s computer and systems remotely, providing technical support from any location. Here are five ways implementing remote user desk support can help your employees.

1. Faster problem solving

Because remote staff can access your systems from anywhere at any time, they can begin troubleshooting the second the phone call or chat begins. This means your employees don’t have to waste time hunting down your in-house IT technicians or waiting for visits from outside support. By eliminating the time it takes just to locate IT personnel, remote desk support immediately gets a rundown of the problem and starts troubleshooting.

2. More informed employees

In many business environments, in-house IT typically sits down at the employee’s desk to troubleshoot or takes the computer to another location. The employee then takes a quick coffee break or waits with nothing to do while the issue is resolved. With remote desk support, your employees are involved in the troubleshooting process with the remote support tech, observing how problems are located and remedied. As a result, your employees can learn how to troubleshoot smaller issues themselves in the future, which allows them to get back to their tasks faster.


3. More availability for in-house IT staff

When remote user desk support staff is on call to troubleshoot issues as they arise, it frees up your current IT personnel to take on more important tasks that are critical to the success of your business. This is particularly true for smaller businesses where IT staff may wear multiple hats, working as IT support in addition to managing company systems and websites.

4. Proactive maintenance

Remote user desk support offers problem resolution, but a more complete solution also includes proactive maintenance that helps reduce the number of reactive solutions they address. When proactive maintenance is part of the plan, the remote technician can access your employees’ computers and hard drives to update and patch software, scan systems for spyware and malware, defragment hard drives and more. Ensuring systems are running smoothly can help prevent technical issues employees face and the downtime that follows while IT works towards a resolution.

5. Better analysis of issues

Unlike a call-in help desk, remote user support can see an employee’s desktop or laptop immediately, enabling them to quickly determine what’s wrong. As a result, they can get up to speed faster and provide a more accurate analysis the first time around. This type of efficiency helps employees return to their tasks without a lengthy interruption. Using remote user desk support can provide a number of benefits to your employees and your business as a whole. Implementing this type of approach means more effective troubleshooting and resolutions, resulting in greater productivity and a more efficient workplace.