IT Help Desk

Protection and Support for All of your End Users

Help Desk Support

Access One can proactively monitor your user environment and resolve issues as they occur by acting as your company’s IT help desk. Free up your resources by letting us field calls, emails and automated alerts related to your users’ technology issues, while ensuring optimal performance and system security through the application of patches and updates. Access One provides regular reporting of the issues resolved and updates applied, so that you can be certain that your environment is secure and that user needs are being promptly addressed. We support your users with:

  • 24/7 monitoring
  • Unlimited help desk
  • Issue remediation
  • Defined service levels
  • Change management
  • Asset management
  • Vendor management
  • Maintenance and updates
  • Antivirus software
  • Basic configuration changes
  • Business value technology consulting
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Access One Inc