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Back in 2015, CNN estimated that up to one million new malware threats were released every day. For example, the WannaCry ransomware attack happened recently. This malware warned users their files would be deleted if they didn’t pay up within a certain timeframe. The WannaCry attack has been one of the biggest malware attacks to date. As Cyber-criminals continue to steal personal data to sell and disrupt operations and cause chaos. Organizations must maintain the best IT systems and IT services in order to remain efficient, competitive, and profitable.
Public data breaches and cyber-attacks are extremely expensive and harmful. A national data breach may cost hundreds of thousands of dollars. Direct financial losses and expenses may occur through business disruptions and contentious lawsuits while indirect losses may occur through poor public relations and loss of consumer confidence. Organizations that lose legally protected information, such as financial or health care data, may be subject to government penalties and oversight. ManagedIT services offer the highest levels of security encryption and management that stays ahead of the latest threats.
Cyber-criminals and their attacks are becoming more cunning and sophisticated. Hackers are becoming more selective about their victims and may engage in long-term spying and surveillance instead of one-time data breaches. For example, electronic extortion occurs when cyber-criminals steal files and demand ransoms in exchange for the decryption keys. Phishing scams and malicious emails are now a daily burden of office staff and IT professionals. People who lack technical training may believe phony pop-ups that show alarming security warnings that trick them into providing personal information.
The IT department’s budget may significantly influence cash flow when it comes time for system, software, and hardware upgrades and adjustments. Most businesses rely on traditional IT systems that require continual upgrades and maintenance for computers, networks, and smart phones. The reason why so many organizations are switching to web- and cloud-based systems is because they are able to immediately save money, minimize waste, and enjoy state of-the-art technology. External IT experts will also be able to provide advice on streamlining processes and purchasing energy-efficient models.
Managed IT services organizations often offer business value consulting that helps clients transition from their current state to a desired model. External IT professionals use their analysis, expertise, and knowledge to deliver actionable recommendations. This may start with an assessment of people, processes, and technology. It may continue with the additions of experience, industry knowledge, and best practices. Business value consulting helps clients obtain customized road maps and detailed gap analysis for specific situations and problems. Most managed IT services organizations use proven tools and structured methodology to deliver consistent results.
Third-party managed IT services excel at providing bundled IT services that are comprehensive and cost-effective. This will include the standard monthly reports, detailed documentation, systems maintenance, customer help desk, and device configuration backups. Enhanced managed services should include remote troubleshooting, 24/7 systems monitoring, and business value consulting. Managed network services may include asset, change, vendor, and configuration management. Managed server support should include antivirus and issue remediation, while managed workstation services may include support for peripherals, Microsoft OS, and mobile devices. More and more companies are outsourcing their IT operations and administration to external companies with trained professionals. This will likely increase cost savings, organizational efficiency, and performance management and provide excellent benefits that protect the company from virtual, financial, and operational risks.