The Best Phone Solutions for Small Businesses in Chicago

Business phone systems have come a long way over the years. Rather than using traditional landlines, the vast majority of business phone systems now run on Voiceover Internet Protocol (VoIP) networks. Since there are different types of VoIP systems, it can be difficult to decide which, if any, is right for your business. Here’s a review of the most popular [...]

By |2025-07-24T12:01:22-05:00May 25, 2016|Communications, Customer Service, Hosted PBX VOIP, Hosted VOIP|Comments Off on The Best Phone Solutions for Small Businesses in Chicago

The 6 Technology Issues Almost All Small Businesses Have

Technology in business can be a blessing. Other times, it can feel like a curse. When systems are running smoothly, it leads to growth and better efficiency. However when problems arise, it can bring business to a screeching halt. Having spent years in IT, I can say that I’ve just about seen it all. Here are some of the most [...]

By |2016-05-04T01:53:47-05:00May 4, 2016|Business, Customer Service, Network Security, Technology|Comments Off on The 6 Technology Issues Almost All Small Businesses Have

7 Signs You Need to Fire Your Current Managed IT Services Provider

Face it— owning a business doesn’t make you a technology expert. That’s why so many companies hire managed IT services providers. Not only do they offer timely support at your request, but many also proactively recommend cost-saving services you may not even know you needed. The great thing about outsourcing to managed services providers is having a pro to handle [...]

By |2025-07-22T15:58:54-05:00April 27, 2016|Business, Company Success, Customer Service, Network Security|Comments Off on 7 Signs You Need to Fire Your Current Managed IT Services Provider

How Remote User Desk Support Can Help Your Staff Be More Effective

Most business owners understand that a business is only as productive as its employees. As such, they continually look for ways to boost productivity and create a more effective work environment. In the IT arena, remote user desk support is one way to help staff be more productive. Remote desktop allows support staff to access a user’s computer and systems [...]

By |2025-07-22T08:37:25-05:00April 20, 2016|Company Success, Customer Service, Technology|Comments Off on How Remote User Desk Support Can Help Your Staff Be More Effective

5 Reasons Your Receptionist/Office Manager Shouldn’t be Managing Your IT Network

A growing business always means more —more customers, more revenue and more staff. Most companies rely heavily on technology to keep their expanding business running smoothly. That means managing everything from keeping a website up and running to troubleshooting network problems to ensuring data is kept secure. With so much riding on the successful management of your IT network, it’s [...]

By |2025-07-25T07:32:41-05:00April 13, 2016|Company Success, Customer Service, Technology|Comments Off on 5 Reasons Your Receptionist/Office Manager Shouldn’t be Managing Your IT Network

Why Remote Monitoring is Essential for your Business Network

One of the biggest misconceptions in network services is about how something called remote monitoring works. Some clients take the term literally and believe that the size of their business doesn’t warrant the need for a simple status checker that has no added benefit. They think: “Well, it’s good that you can see if our network is down or not, [...]

By |2025-07-22T08:39:13-05:00December 29, 2015|Business, Customer Service, Technology|Comments Off on Why Remote Monitoring is Essential for your Business Network

A Gloomy Forecast for Reluctant Cloud Technology Adopters

A survey of IT professionals conducted earlier this year found that over 93 percent of respondents use some sort of cloud-based architecture. And with software giants like Microsoft moving towards service-based applications like Office 365, it is inevitable that some users will find themselves left behind because they haven’t made the shift. The subscription model automatically offers the newest versions of [...]

By |2025-07-22T15:59:02-05:00December 1, 2015|Adopters, Cloud, Company Success, Customer Service, IT, Technology|Comments Off on A Gloomy Forecast for Reluctant Cloud Technology Adopters

What You Really Need To Know About Hosted PBX

Technology is advancing every day, and people often have misconceptions about it being expensive and difficult to operate. This simply is not the case when it comes to Hosted PBX telephone systems. The Dark Ages of Plain Old Telephone Service (POTS) for businesses have ended. Although Hosted PBX has been around for years, today’s phone systems are significantly more innovative. [...]

By |2025-07-23T14:55:28-05:00May 15, 2015|Communications, Customer Service, Hosted PBX, Hosted PBX VOIP, PBX, Telephone Service, VOIP PBX|Comments Off on What You Really Need To Know About Hosted PBX
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