What You Really Need To Know About Hosted PBX

May 15, 2015

Technology is advancing every day, and people often have misconceptions about it being expensive and difficult to operate. This simply is not the case when it comes to Hosted PBX telephone systems.

The Dark Ages of Plain Old Telephone Service (POTS) for businesses have ended. Although Hosted PBX has been around for years, today’s phone systems are significantly more innovative. Plus, Hosted PBX service providers like Access One help make a company’s transition seamless.

“One of the biggest hurdles we face when educating people about Hosted PBX is that they fear change, regardless of the fact that it will simplify their day-to-day operations,” said Tom Turner, VP of Sales at Access One.

Turner added that clients often say things like, “I already have a phone that works.” Be that as it may, modern day phone systems have many more capabilities than “working.” And who wouldn’t want that?

“Technologically-challenged companies struggle to embrace these types of changes,” said Turner.  “People dread having to learn how to navigate a new system.”

Access One provides professional onsite Hosted PBX training for each employee at the customer’s location. Turner is confident that this white glove touch enables his clients to see that the benefits of the new system will far outweigh their fears.

All of these bells and whistles must be expensive though, right?

Actually, in most cases, Hosted PBX’s monthly service is more affordable than a standard POTS line; plus, there are no big upfront investments or hidden fees or surcharges.

“Customers are confused about what the cloud means for their business,” said Ryan Yakos, VP of Business Development of Access One. “Putting the customer’s phone system offsite means less manpower requirements and allows them to use more feature rich products at a savings.”

A major advantage of Hosted PBX being managed in the cloud is that hardware maintenance and system upgrades are easily made without incurring extra costs. With the technology progressing literally every day, even small businesses can afford to have the latest and greatest phone systems in their offices.

While most IT personnel welcome the lack of physical phone maintenance required, others may view it as a threat to their positions. However, this simplifies one area of their job and frees up time for them to work on other tasks. Plus, IT administrators can be granted control of making these modifications to their phone systems. And they’ll no longer need to involve phone system companies when making internal changes, like when employees move to different desk locations.

Hosted PBX technology even mitigates the effects of power or circuit failures by automatically rerouting calls to predetermined numbers, eliminating missed calls in these types of unforeseen events.

“Clients no longer need to worry about their phone systems going down,” Yakos points out.

Plus, the cloud is secure.

The technology also increases employee productivity. Turner elaborates, “Employees can collaborate on any of their devices at any time on one network.”

Desktops, laptops, smart phones and tablets are all integrated, and employees are always accessible via one number, even when they are out of the office. Features can also be personalized.

“You can check emails, voicemails, instant messages, etc. on-the-go via unified messaging features,” explained Yakos. “Nowadays, people expect to be able to reach someone immediately; they need that instant gratification. Hosted PBX features allow you to always be accessible.”

Overall, the benefits of Hosted PBX trump people’s concerns about change. Companies like Access One are educating their clients, and the revolution is in full swing.

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