Managed Service Provider Blog

“The hackers aren’t looking at me - they’re looking at the big guys like Target, Sony and TJMaxx.” I can’t tell you the number of times I have heard this from small to mid-sized businesses. But according to a 2013 Verizon security report, the truth of the matter is that over half of all data [...]

Far too often, businesses fall into the trap of confusing disaster recovery with data protection. The uninitiated call back memories of their school years, i.e. the failure of their hard drive one week before the thesis deadline. While that is an unfortunate situation, it’s not what disaster recovery is about. The three things most people [...]

One of the biggest misconceptions in network services is about how something called remote monitoring works. Some clients take the term literally and believe that the size of their business doesn’t warrant the need for a simple status checker that has no added benefit. They think: “Well, it’s good that you can see if our [...]

Laura Hanssel – Executive Vice President and Chief Financial Officer, Harris Theater Experience: Over 13 years in the telecommunications field When I first stepped into my job as Chief Financial Officer and Executive VP for the Harris Theater, I looked into upgrading our seemingly ancient landline system. We were approaching a busy holiday season and [...]

A survey of IT professionals conducted earlier this year found that over 93 percent of respondents use some sort of cloud-based architecture. And with software giants like Microsoft moving towards service-based applications like Office 365, it is inevitable that some users will find themselves left behind because they haven’t made the shift. The subscription model automatically [...]

At work, Frank uses Gmail, Dropbox, Slack, Trello, and other “cloud-based office applications.”  He also uses Microsoft Word, Excel, and maybe a database program from the 90s. Does Frank sound like you? The vast majority of computer users are what I call hybrids. They like having some things in the cloud but are also adverse [...]

Technology has always had a big impact on business. From the printing press revolutionizing the publishing industry to the combustible engine forever changing transportation, technology’s mission is usually to improve efficiency - to make or move things faster. But sometimes, advances in technology go beyond efficiency; sometimes they fundamentally change the way we do business [...]

Have you used your cellphone at a large stadium? What about an underground parking  garage that was three levels deep? Ever wondered how you had signal there with no lofty  reception towers? You can thank Jennifer Fitzmaurice, current Executive Director – Chief of Staff of AT&T. In  her previous role as AT&T’s Director of Construction [...]

We sat down with Russ Zielezinski, Chief Operations Officer at Advanced Telecommunication of Illinois (ATI) to get his perspective on the challenges of managing aging telecom technologies. Managing aging technology is a challenge that we face everyday with our customers, some of whom operate under the principle, “If it’s not broken, don’t fix it.” But [...]

Technology is advancing every day, and people often have misconceptions about it being expensive and difficult to operate. This simply is not the case when it comes to Hosted PBX telephone systems. The Dark Ages of Plain Old Telephone Service (POTS) for businesses have ended. Although Hosted PBX has been around for years, today’s phone [...]

Since opening its doors in 1993, Access One has remained focused on one primary goal: to provide the #1 customer experience in business technology and communications services.