Managed Service Provider Blog

Know these 7 IT terms to keep up with the pace of change in technology.

Access One learns from CIOs at the MIDMRKT CIO Forum: security is a top priority.

Working with a virtual Chief Information Officer (vCIO) can give small businesses leverage to compete with big ones.

If you can’t stop all cyber threats, you have to become resilient. Here’s how to prep for – and, with the right precautions, prevent – a cyber attack in 2020.

It’s a fact of modern business: technology is complicated and evolves rapidly. Whether businesses have an internal IT team or not, more and more are discovering the benefit of having the support of dedicated, outsourced professionals with the skills (and time!) to manage the aspects of IT that simply can’t be handled internally.

Managing information technology is no small feat, even for businesses with a dedicated IT staff. Day-to-day tasks such as patches, updates, and hooking up printers can take up valuable time that could be better allocated toward higher-level projects. On top of that, a fully-staffed IT department with all the knowledge, experience, and specialization required to keep up with shifting technologies can be expensive. According to a survey conducted by Computer Economics, 48% of CIOs believe their IT operational budgets are inadequate.

Small and mid-size businesses (SMBs) may wonder just how much time and money they need to invest in business continuity and disaster recovery. Especially when headlines so often focus on the breaches affecting large enterprises. In fact, malicious attacks are often conducted against smaller businesses because hackers see them as low-hanging fruit or as a gateway to the bigger enterprises those businesses work alongside. For many SMBs, outsourcing to an IT security services provider can help address these concerns.

If your IT help desk is like that of a lot of enterprises, it probably started out serving a very specific purpose, such as supporting a particular technology. Over time, growing technical needs and additional hires to support them led to a sprawling IT help desk that may no longer be effective at supporting end users.

Establishing information security policies in your organization should be your number one priority for a few reasons. As certain industries get more regulated, businesses must be prepared to meet compliance and regulatory demands and demonstrate that they have written policies in place that will keep their businesses protected. Failing to do so – and leaving security behind – can easily translate into bigger problems in the future.

Outsourcing has gathered a few negative connotations over the years, usually because of its close connection to “downsizing” and people who lose their jobs. Outsourcing isn't all about job loss, though; it's also a great way to get something done that you weren't currently doing. An outsourced help desk is an excellent example of this notion, but even as it offers benefits, it also offers potential problems.

As the impact of cloud computing expands throughout business organizations, many find it sensible to outsource portions of their IT to a managed cloud services provider. Outsourcing involves moving management of cloud solutions and technical support to a provider as a pathway to enhanced business operations.

Once you’ve decided that it makes sense to outsource an area of IT, the next challenge is to choose the right managed cloud services provider. The expertise and offerings of these providers vary widely, with some only supporting a proprietary infrastructure. Others have claimed this expertise to gain a portion of the managed services market [...]

Long gone are the days of Nigerian princes. Today’s email schemes are clever and are made to deceive even the most adept of us out there.

Need an MSP that offers security as a service? Learn how Access One is the MSP that can provide a crossover of managed security.

DId you know combining SD-WAN and UCaaS can provide more significant value? Discover how in our infographic.

If you’re not investing in a collaboration platform, you’re missing out on the cost savings of video conferencing and the improved productivity of shared workspaces.

There are plenty of security solutions available, but an effective security strategy begins with training employees in phishing prevention and understanding scams.

When it’s time to upgrade your phone system, there are many reasons to consider cloud communications, from reduced costs to supporting mobility.

Mid-sized businesses are in the perfect position to leverage the benefits of cloud solutions, such as scalability, cost efficiency, and agility.

The choice between hosted PBX and UCaaS often comes down to specific business needs, such as whether you require video conferencing.

Preparing your enterprise for a ransomware attack includes having an incident response plan and practicing it, and helping employees recognize threats.

The list of UCaaS benefits is lengthy, and some might not be obvious such as better security and a more professional face for your enterprise.

The ability to move communications to the cloud created a host of benefits. UCaaS offers enterprise communications at a lower cost with better features.

Increase productivity and improve customer service with UCaaS.