Communications

To stay competitive in the ‘20s, your company needs advanced business communication tools.

The list of UCaaS benefits is lengthy, and some might not be obvious such as better security and a more professional face for your enterprise.

Knowing when it’s time to migrate to UCaaS doesn’t have to be a guessing game. Use a clear set of considerations to determine the right approach.

Software subscriptions are the new thing - with more and more companies offering the choice between a subscription and outright purchase. It is likely that in the future, subscription will become the only option. Microsoft Office is not alone in offering a subscription option, but should your business use it? For now, at least, it [...]

Your employees are one of the biggest security threats that your business faces–not because they are deliberately sabotaging your business or opening the door to threats, but because they may unintentionally become the victims of a scam. Whether you’re concerned that you might be a victim yourself or you’re ready to train your employees, it’s [...]

What is your first impression when you call a company and get a voicemail message? Especially if the company you’re phoning is a larger firm, not being able to talk to a real person can give you an uneasy feeling and make you think twice about buying. Growing companies often struggle with this issue. Who’s [...]

Modern Voice over IP (VoIP) solutions that are hosted entirely in the cloud offer all of the functionality you need, along with productivity-enhancing features, all made possible utilizing a cloud platform. Best of all, it comes with a price savings of up to 80 percent of your current bill. In today’s competitive marketplace, more businesses [...]

Until Steve Jobs brought his vision of the iPhone to life, people thought there had been nothing new in telecom since 1876 - when Alexander Graham Bell invented the telephone. Scientists are always striving to find new and faster forms of communication, from the telegraph to the radio. And now, people can connect across continents [...]

Web conferencing services can be an invaluable asset for companies both large and small. While email and phone calls are great methods for communication, relying solely on these for exchanging information doesn’t always work. Often, group training and conferences or meetings between multiple parties are required to keep the workload flowing consistently and to ensure [...]

A business owner’s goal should always be to increase productivity – for you and your employees. Some tasks take longer than others, though introducing VoIP technology can help increase productivity in a variety of different ways. Before long, you will wonder what you ever did without it. […]

Nobel Prize winner George Bernard Shaw once said, “The single biggest problem in communication is the illusion that it has taken place.” Nowhere is this sentiment more true than in the world of business. We’ve all been there. You’re against a deadline and need to get in touch with an employee who holds the final [...]

The telecommunications industry is constantly evolving, and so is the language used to describe it. Unless you work in the industry, remembering all the terms and acronyms can be challenging. And not knowing the basic vocabulary of telecom can make talking to your IT department or service providers difficult. This “need to know” list will [...]

Today’s small- and medium-sized business (SMB) owners can leverage the Internet to communicate efficiently, increase productivity, and expand their bottom line. But the Internet is vast, and integrating its various services can be tricky for the business leader who doesn’t also happen to be in the know about all things IT. That’s where data services [...]

Business phone systems have come a long way over the years. Rather than using traditional landlines, the vast majority of business phone systems now run on Voiceover Internet Protocol (VoIP) networks. Since there are different types of VoIP systems, it can be difficult to decide which, if any, is right for your business. Here’s a [...]

Most business operations revolve around data, whether it’s developing new marketing campaigns, launching products, budgeting or anything in between. It’s no surprise that companies spend a lot of money to secure their data from risks and the associated costs. On average, small- to mid-sized companies spend nearly 7 percent of their revenue on IT and [...]

As our economy rebounds, businesses are already thinking about expanding to meet future demands. The market is getting more competitive all the time, so being ready for it can mean all the difference for your business. While you may have scouted potential office space or crunched payroll numbers for new employees, it’s easy to get [...]

Far too often, businesses fall into the trap of confusing disaster recovery with data protection. The uninitiated call back memories of their school years, i.e. the failure of their hard drive one week before the thesis deadline. While that is an unfortunate situation, it’s not what disaster recovery is about. The three things most people [...]

Laura Hanssel – Executive Vice President and Chief Financial Officer, Harris Theater Experience: Over 13 years in the telecommunications field When I first stepped into my job as Chief Financial Officer and Executive VP for the Harris Theater, I looked into upgrading our seemingly ancient landline system. We were approaching a busy holiday season and [...]

At work, Frank uses Gmail, Dropbox, Slack, Trello, and other “cloud-based office applications.”  He also uses Microsoft Word, Excel, and maybe a database program from the 90s. Does Frank sound like you? The vast majority of computer users are what I call hybrids. They like having some things in the cloud but are also adverse [...]

Have you used your cellphone at a large stadium? What about an underground parking  garage that was three levels deep? Ever wondered how you had signal there with no lofty  reception towers? You can thank Jennifer Fitzmaurice, current Executive Director – Chief of Staff of AT&T. In  her previous role as AT&T’s Director of Construction [...]

Technology is advancing every day, and people often have misconceptions about it being expensive and difficult to operate. This simply is not the case when it comes to Hosted PBX telephone systems. The Dark Ages of Plain Old Telephone Service (POTS) for businesses have ended. Although Hosted PBX has been around for years, today’s phone [...]