Customer Service

Increase productivity and improve customer service with UCaaS.

So you’ve decided that you’re ready to take the leap and hire an IT consulting firm to help take care of your company’s IT needs. Hiring a new IT consultant is a big step for any business, and it’s not one that should be taken lightly. From everyday troubleshooting to ongoing security, you need a [...]

Customer service is one of the most important aspects of your business; your customers need to know that when they contact your company, they can expect to receive reliable service every time. As it turns out, customer service is more than just training quality representatives who will be sure to answer questions and respond to [...]

As technology and the Internet continue to grow exponentially, unscrupulous individuals continue to create new security threats for organizational privacy, confidentiality, and data integrity. Because almost all network-based services and applications pose some level of security risk, personal and business information must be protected through enhanced security systems and controls. Managed IT service providers often [...]

The Internet has come a long way since its first inception. Due to these advances, the web pages and Internet features have become much heavier than in the past. One web page can have any number of things going on in the background, and a slow Internet connection can wreak havoc on your productivity. [...]

Back in 2015, CNN estimated that up to one million new malware threats were released every day. For example, the WannaCry ransomware attack happened recently. This malware warned users their files would be deleted if they didn’t pay up within a certain timeframe. The WannaCry attack has been one of the biggest malware attacks to [...]

Small businesses face a number of unique technology problems, and Access One understands those problems. We have solutions for common technology issues likely to be faced during normal operations and can keep your technology running more effectively. […]

Every industry is quickly realizing the key to running a successful business is using new technology to achieve goals. While new technology is helpful and necessary, it is constantly evolving at a rate that many business owners may not be able to keep up with on their own. This is why many businesses are turning [...]

Until Steve Jobs brought his vision of the iPhone to life, people thought there had been nothing new in telecom since 1876 - when Alexander Graham Bell invented the telephone. Scientists are always striving to find new and faster forms of communication, from the telegraph to the radio. And now, people can connect across continents [...]

Somewhat recently, if a company needed an IT service they had to perform it themselves, from designing a database to hosting their website. Some businesses still try to do everything themselves. However, the increase in managed IT service providers allows small and medium-sized organizations to outsource many functions. This enables many companies to function well [...]

Business phone systems have come a long way over the years. Rather than using traditional landlines, the vast majority of business phone systems now run on Voiceover Internet Protocol (VoIP) networks. Since there are different types of VoIP systems, it can be difficult to decide which, if any, is right for your business. Here’s a [...]

Technology in business can be a blessing. Other times, it can feel like a curse. When systems are running smoothly, it leads to growth and better efficiency. However when problems arise, it can bring business to a screeching halt. Having spent years in IT, I can say that I’ve just about seen it all. Here [...]

Face it— owning a business doesn’t make you a technology expert. That’s why so many companies hire managed IT services providers. Not only do they offer timely support at your request, but many also proactively recommend cost-saving services you may not even know you needed. The great thing about outsourcing to managed services providers is [...]

Most business owners understand that a business is only as productive as its employees. As such, they continually look for ways to boost productivity and create a more effective work environment. In the IT arena, remote user desk support is one way to help staff be more productive. Remote desktop allows support staff to access [...]

A growing business always means more —more customers, more revenue and more staff. Most companies rely heavily on technology to keep their expanding business running smoothly. That means managing everything from keeping a website up and running to troubleshooting network problems to ensuring data is kept secure. With so much riding on the successful management [...]

One of the biggest misconceptions in network services is about how something called remote monitoring works. Some clients take the term literally and believe that the size of their business doesn’t warrant the need for a simple status checker that has no added benefit. They think: “Well, it’s good that you can see if our [...]

A survey of IT professionals conducted earlier this year found that over 93 percent of respondents use some sort of cloud-based architecture. And with software giants like Microsoft moving towards service-based applications like Office 365, it is inevitable that some users will find themselves left behind because they haven’t made the shift. The subscription model automatically [...]

Technology is advancing every day, and people often have misconceptions about it being expensive and difficult to operate. This simply is not the case when it comes to Hosted PBX telephone systems. The Dark Ages of Plain Old Telephone Service (POTS) for businesses have ended. Although Hosted PBX has been around for years, today’s phone [...]