Managed Service Provider Blog

Customer service is one of the most important aspects of your business; your customers need to know that when they contact your company, they can expect to receive reliable service every time. As it turns out, customer service is more than just training quality representatives who will be sure to answer questions and respond to [...]

As technology and the Internet continue to grow exponentially, unscrupulous individuals continue to create new security threats for organizational privacy, confidentiality, and data integrity. Because almost all network-based services and applications pose some level of security risk, personal and business information must be protected through enhanced security systems and controls. Managed IT service providers often [...]

Technology is always changing, but the folks who manage your internal IT may not always go along for the ride. We often hold on to the methods that we’re used to: it’s familiar, comfortable, and generally has a proven track record. The latest and greatest technologies, on the other hand, tend to be full of [...]

The Internet has come a long way since its first inception. Due to these advances, the web pages and Internet features have become much heavier than in the past. One web page can have any number of things going on in the background, and a slow Internet connection can wreak havoc on your productivity. [...]

Back in 2015, CNN estimated that up to one million new malware threats were released every day. For example, the WannaCry ransomware attack happened recently. This malware warned users their files would be deleted if they didn’t pay up within a certain timeframe. The WannaCry attack has been one of the biggest malware attacks to [...]

Could your business be hit with a malware attack? The answer, unfortunately, is yes. Whether you’re relatively large or small, and no matter the precautions you take, your company likely has some vulnerabilities that could be exploited with malware. […]

Private Branch Exchange (PBX) used to be an expensive and ongoing investment that required continual maintenance and training to keep it running smoothly. But now we can harness the power of the Internet to provide a cloud-based Hosted PBX. In this way, the customer is not responsible for all of the stress that traditional PBX [...]

Introduction: The Growing Need for IT Support in Healthcare Managed IT services for healthcare are becoming more important than ever. As hospitals, clinics, and medical offices rely more on technology, they face new challenges—like keeping patient data safe, following strict rules, and making sure systems work smoothly every day. These services help healthcare organizations handle [...]

According to CIO and a 2016 study from CompTIA, an increasing number of small and medium size businesses are collaborating with managed service providers to handle some or all of their IT services. There are several reasons for the increased reliance on MSPs, such as cost savings to enhanced security, expedited disaster recovery and the [...]

The use of cloud technology continues to expand exponentially. With the rise of the Internet of Things, cloud computing has become the next big innovation that tech companies are rushing to adopt. Whether they are transitioning into a cloud-based infrastructure, deploying software, or backing up files, companies are increasingly seeking to benefit from cloud technology. [...]

Small businesses used to be able to sit back, secure in the knowledge that they wouldn’t be attacked by hackers, social engineers, or other threats. The fact that they were small kept them from being targets. However, for today’s small businesses, a small size alone isn’t enough protection anymore. Hackers now spend approximately 43% of [...]

What is your first impression when you call a company and get a voicemail message? Especially if the company you’re phoning is a larger firm, not being able to talk to a real person can give you an uneasy feeling and make you think twice about buying. Growing companies often struggle with this issue. Who’s [...]

Your disaster recovery plan is the key to keeping your business running smoothly no matter what the crisis is. You need to know how you’ll respond if your business is hit with any type of catastrophe. Technology fails, but your disaster recovery plan can help retain your customers’ and employees’ confidence to ensure that no [...]

Modern Voice over IP (VoIP) solutions that are hosted entirely in the cloud offer all of the functionality you need, along with productivity-enhancing features, all made possible utilizing a cloud platform. Best of all, it comes with a price savings of up to 80 percent of your current bill. In today’s competitive marketplace, more businesses [...]

Small businesses face a number of unique technology problems, and Access One understands those problems. We have solutions for common technology issues likely to be faced during normal operations and can keep your technology running more effectively. […]

Conference calls are an essential part to any business person’s day. It’s important to connect with others to talk about business plans, share ideas and information, brainstorm, and more. However, a shocking survey reveals that during conference calls, 65% of people do other work, 63% send emails, 44% text, 25% play video games, and 21% [...]

Cybercrime, for many businesses, is one of the greatest threats you’ll have to face. Hackers want to sneak in and steal your data, and if your system is unprotected, you’re offering them an open door that they can walk straight through. Don’t let your business be a victim! If you want to eliminate cyber crime [...]

Every industry is quickly realizing the key to running a successful business is using new technology to achieve goals. While new technology is helpful and necessary, it is constantly evolving at a rate that many business owners may not be able to keep up with on their own. This is why many businesses are turning [...]

Although the term VoIP has become a staple of the business vernacular, there remains some confusion as to what this term references. Also, as a small to medium-sized business owner or decision maker, you most likely have some questions about how VoIP can directly impact and benefit your organization. Let’s dive deeper into the subject [...]

Business Now If you had a visual map of your current business landscape, whether a geographical map or a map of economic sectors, which areas would you highlight and target for growing your business? Would you shade a few areas or the whole map? These are important questions, because your amount of shading might give [...]

There is no doubt that we have officially entered the digital age. Along with this transition, there are many different technical advancements which benefit virtually everyone - regardless of your industry. One example of this type of advancement is the increased usage of web conferencing. This relatively new technology serves the healthcare industry in three [...]

When one thinks of data security breaches and the theft of personal information, law firms are not usually at the top of the list of potential victims. Most of us tend to think of banks, hospitals, and credit card companies as “hot” targets. In reality, lawyers very often have access to a wide array of [...]

Considering the digital age that we’re in, there is no debating the importance of data to every business. With that in mind, the physical environment that your organization’s data is stored in can be an instrumental decision regarding natural disasters, security, and cost savings. Many small business owners are not aware that the typical office [...]

Until Steve Jobs brought his vision of the iPhone to life, people thought there had been nothing new in telecom since 1876 - when Alexander Graham Bell invented the telephone. Scientists are always striving to find new and faster forms of communication, from the telegraph to the radio. And now, people can connect across continents [...]